CANCEL Vacation Ownership / Timeshare Memberships

CANCEL Vacation Ownership / Timeshare Memberships

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Anschone Claassen started this petition to Consumer Goods and Services Ombudsman and

Many consumers have been ambushed into signing holiday club memberships! Mystified by the fact that we are not able to secure a booking and then realizing the systems are structured in such a way that they apparently deliberately prevents you from achieving a booking. These are the latest options to cancel a contract:

Option 1

The Member will effect payment in the amount 1 years management fee to the respective club, after which the agreement will be cancelled and neither party will have any further obligations towards one another with immediate cancellation.  

Option 2

We can further offer you the option of a 3 year undertaking for 2019-2021 usage of your portfolio.  In this case it will mean that you will remain a member until 2021 and you will then be permitted to, by the end of March 2021, to give the Club written notice of your intention to cancel the portfolio and at the end of 2021 your portfolio will be cancelled and you will have no cancellation penalty to pay in order to exit the agreement with the club. 

Once you consider the offers and wish to commence with any of the above offers please be advised that there is an admin fee of R300 payable in likes of option 2.

Kindly take note that, the proposal is only valid for a period of 10 business days from date hereof, after which the proposal will lapse. 

Unfair practices in the timeshare industry have been in the spotlight for years, with countless complaints about consumers getting raw deals.

Commissioner Ebrahim Mohamed at the release of the report on the inquiry conducted into the Vacation Ownership / Timeshare Industry concluded with;

Our intention, was to rid this industry of its ills and to ensure that consumer transactions are fair and compliant with the law. After all, the NCC has a duty to ensure the social and economic well-being of consumers, by exercising its legal mandate. 

Because of the urgency related to existing consumer complaints, in the short term, I have instructed my team to immediately begin engagements with the Consumer Goods and Services Ombud (CGSO) in order to amongst others, assess the extent to which industry is willing in the meanwhile to allow consumers to exit contracts without penalty. In particular, the nefarious in-perpetuity contracts. I hereby call on, and encourage individual clubs to resolve club specific complaints without any further delay. These must be resolved speedily.

Our country’s lack of protection for its own citizens ensures that companies can get away with bulling practices. We hereby implore the Consumer Goods and Services Ombudsman, National Consumer Commissioner Ebrahim Mohamed, Trudie Broekman and the Minister of Trade and Industry to act on these companies and force them to uphold the law.

0 have signed. Let’s get to 100!
At 100 signatures, this petition is more likely to be featured in recommendations!