Consider new membership options for Fitness First members during Covid-19 Pandemic

Consider new membership options for Fitness First members during Covid-19 Pandemic

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Josh Tin started this petition to Fitness First Singapore

We know that Covid-19 has impacted business around the world. I believe many of us, would be more than happy to continue our subscription with Fitness First to support them through this difficult period.

However, there seems to be rising concerns with booking processes and the new 'Fitness First Asia' app ('App'). Fitness First has also been inconsistent and, at times staying silent with their response to the concerns which members have raised. 

Here are some of the concerns:

  1. App presenting frustrating error messages (e.g. An unexpected error occurred) - Currently no solution has been provided 
  2. Class / Floor reservations gets full almost immediately (i.e. Demand outpacing supply) - This is like paying for membership but you getting a lottery ticket in return 
  3. Members having their entry rejected because they booked a Personal Training slot and wanted to use the floor instead - which had been wasted since there was availability, and no one was booking the PT
  4. FF has been rather quiet with concerns (esp evident on their Facebook page) - where most of the time there is not even a note to acknowledge the issues. 

FF clearly had the data about the functions with their gyms (% active member, floor utilization rate, foot fall volume) but doesn't seems to be using it adequately for planning. 

Here are some suggestion as mentioned by the members: 

  1. Allow member to freeze their membership without fee, or for a nominal fee - $5 seems reasonable, for some reason the fee had been inflated to $30 now. 
  2. Update your offerings to address the supply and demand issue. Clearly many members are not able to book despite paying for a full membership. (e.g. Perhaps FF can reduce the monthly premium to  $100 instead and cap booking at 10 class passes - passes can be purchased separately after the cap of 10 class passes

 

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At 500 signatures, this petition is more likely to be featured in recommendations!