Decision Maker Response

Commonwealth Bank of Australia’s response

Nov 16, 2014 — We are sorry to hear that Ms Wolfe does not feel that her claim was managed appropriately.
Since being made aware of the change.org petition, we have contacted Ms Wolfe and registered her for the Open Advice Review program (OARp) and also reopened her customer case.
We commit to reviewing Ms Wolfe’s claim to ensure a fair and reasonable outcome is achieved.