Decision Maker Response

Commonwealth Bank of Australia’s response

Mar 11, 2016 — We are sorry to hear that Ms Mandarino does not feel that she was treated fairly.

Since this change.org post first appeared, we have made a number of attempts to make contact with Ms Mandarino but unfortunately we have not been successful.

We encourage Ms Mandarino to make contact with our Group Customer Relations team on 1800 805 605 so we can discuss this issue further.