Heights of cheating in Hospitality Industry - Journeys By Jukaso
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I want to tell you a small story about how are sentiments and trust is being cheated by service industry by fraud companies sitting in heart of Gurgaon. (Please take out some time and read it for a while)
I was given an offer for 10 yrs. membership by Jukaso by Journeys a Gurgaon based holiday clubs membership company. Which even I was looking for quite sometime. Me and my wife went to their hotel they gave us a warm welcome explained the entire product properly, showed us the list of owned and tied up properties with benefits of free trip of 5 days 6 nights on any property in India along with free air tickets and another complementary trip for 2 days at Jukaso properties.
The entire proposal sounds pretty convincing and after checking the rates of hotels shown by then on other sites we were totally convinced. And made immediate payment of 1,15,000/-.
Post this there team was giving us calls every now and then the moment we received our kit suddenly everything was stopped we also got occupied in our daily life.
After a month and half we tried contacting them but their numbers were not reachable when finally after trying to contact them multiple times we finally got chance to connect with their team. When we again asked for the property list for planning our vacation all destinations and hotels are changed now what we are witnessing are real tieup properties which are as good as normal lodges.
Then when we tried contacting one property from Jim Corbett that is Bikampur Lodge they told us that they have closed booking because of weather condition.
Again after a month we contacted for same property but now they said its under construction wend searched on Trip Advisor we easily got booking and when discussed with Hotel officials we got to know that they don't have any tie up with Journeys By Jukaso.
When we went to there office the team were not interested listening to our issue and slowly all their commitments turned out to be bogus and fraud.
When we asked for our refund they simply said we have our return policy of refund within 10 days and now we have to surrender 60% even we have not used any of their services.
When we asked for filing complain they simply said already they have few 100 complains running if we want to complain we can also file in consumer court.
I request all of you guys to support me for and sign petition for closure of such fraud companies who are meant for only cheating customers.
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