- Joseph F. DiTrolioVice President, Financial Operations, Comcast Corporation
- Michael J. AngelakisVice Chairman and Chief Financial Officer, Comcast Corporation
- Stephen B. BurkeExecutive Vice President, Comcast Corporation
- Jennifer Khoury NewcombVice President, Corporate Communications, Comcast Corporation
- Kyle E. McSlarrowPresident, Comcast/NBC Universal, Washington, D.C., Comcast Corporation
- William E. DordelmanSenior Vice President and Treasurer, Comcast Corporation
- Arthur R. Block, Esq.Senior Vice President, General Counsel and Secretary, Comcast Corporation
- D'Arcy F. RudnaySenior Vice President, Corporate Communications, Comcast Corporation
- Karen Dougherty BuchholzVice President, Administration, Comcast Corporation
- Amy BanseManaging Director & Head of Funds, Comcast Ventures and Senior Vice President, Comcast Corporation
- David L. CohenExecutive Vice President, Comcast Corporation
- Ralph J. RobertsFounder and Chairman Emeritus, Comcast Corporation
- Mark A. CoblitzSenior Vice President, Strategic Planning, Comcast Corporation
- Brian L. RobertsChairman and Chief Executive Officer, Comcast Corporation
COMCAST: Drop the new $7 "equipment fee" for online access
Staying connected has just become more expensive – at least for Comcast Business Class Internet customers. The largest cable operator in the U.S. has quietly added an equipment fee to its high-speed Business Class Internet service. The additional $7 fee (plus taxes) was implemented in December 2011 and will appear on new invoices to cover the “wear and tear” of modems, according to a Comcast customer service representative. The new fee will be charged regardless of age of the modem, so even customers that did not see any equipment fees in the past will notice a substantial price hike.
"At Comcast, we strive to minimize passing expenses on to our customers. However, from time to time it is necessary to increase certain fees in order to keep pace with the costs of running our business," Comcast says on its website here. "In the last several years, we have made significant upgrades to our network, customer equipment and software in order to provide a fast and reliable experience for our Business Class customers."
Comcast is the largest home Internet service provider in the United States. It also offers cable television and telephone service to both residential and commercial customers. In January 2011, the Philadelphia based company acquired a majority stake in media conglomerate NBC Universal, after seeing revenue increases of 51% to $14.3 billion, from $9.53 billion. Comcast has significant holding in several cable networks, including E! Entertainment Television, G4, Style Network, and The Golf Channel. The company is active in 39 states and the District of Columbia.
We are calling on Comcast to drop their new "equipment rental" fee, which essentially increases the costs for internet services by upto 12% over previous month's charges.
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- Vice President, Financial Operations, Comcast Corporation
Joseph F. DiTrolio
- Vice Chairman and Chief Financial Officer, Comcast Corporation
Michael J. Angelakis
- Executive Vice President, Comcast Corporation
Stephen B. Burke
- Vice President, Corporate Communications, Comcast Corporation
Jennifer Khoury Newcomb
- President, Comcast/NBC Universal, Washington, D.C., Comcast Corporation
Kyle E. McSlarrow
- Senior Vice President and Treasurer, Comcast Corporation
William E. Dordelman
- Senior Vice President, General Counsel and Secretary, Comcast Corporation
Arthur R. Block, Esq.
- Senior Vice President, Corporate Communications, Comcast Corporation
D'Arcy F. Rudnay
- Vice President, Administration, Comcast Corporation
Karen Dougherty Buchholz
- Managing Director & Head of Funds, Comcast Ventures and Senior Vice President, Comcast Corporation
- Executive Vice President, Comcast Corporation
David L. Cohen
- Founder and Chairman Emeritus, Comcast Corporation
Ralph J. Roberts
- Senior Vice President, Strategic Planning, Comcast Corporation
Mark A. Coblitz
- Chairman and Chief Executive Officer, Comcast Corporation
Brian L. Roberts
I am disappointed to learn that Comcast has quietly instituted a new $7 equipment fee on cable modems, regardless of the age of the equipment.
In this sluggish economy your customers don't have extra cash to be adding to your coffers, especially since your company has recently generated more than $14 billion in revenues - an increase of 51% over the year-earlier period. But it's not just about the money. Your company should not assume that it can do anything it wishes to your customers, regardless of your contractual agreements, and expect that we will allow it to happen.
I call on Comcast to drop this new fee for online access.
Kenneth Tannenbaum started this petition with a single signature, and now has 118 supporters. Start a petition today to change something you care about.