Decision Maker Response
Sep 6, 2017 — Dear Joshua,
We’re really sorry you’ve had this bad experience. We’ve issued you a full refund, and our support team has emailed you with more information.
It was not our intention to overcharge you, and we are looking into why this occurred.
Thank you for your support of Change.org, and please do contact us at firstname.lastname@example.org if you have any further questions.
The Change.org team