Change Colorado Medicaid Billing System

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Ever since switch from Conduent to HP system for Colorado Medicaid Billing, it has been a complete and total disaster for the providers. Claims are being denied and nobody at HP knows how to fix them. Clients are getting enormous bills from hospitals due to hospital inability to bill in the new system. HP is unresponsive, calling them results in hours and hours of waiting with no resolution insight. As per HP, the phone lines are fixed however; the wait time is outrageous. There is no escalation process when asked to speak to the supervisor or lead in order to help resolve the issue the representatives inform us that there is nobody available.

Some companies had to stop their business due to inability to pay their providers and the is no end in sight!

We urge you to switch back to Conduent until HP can figure out how to fix their system issues.



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