Stop rampant ATM and POS Dispense Errors by Nigerian Banks

Stop rampant ATM and POS Dispense Errors by Nigerian Banks

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Gbemi Osibo started this petition to Central Bank of Nigeria and

Within the space of 3 months, I have had 3 dispense errors using the ATM and POS in Lagos, Nigeria, once during the holiday period when I was debited 2 times over and was in a desperate need of money. There was no automatic reversal and my efforts to obtain a refund from the bank took over 10 days. I am currently processing another error and the bank in question is denying a dispense error and claiming I was given cash through the ATM. I feel bullied by the banks who have the infrastructure & technology to hold on to my money for days without any repercussion, imagine the funds were needed for an emergency or the last funds I had. I have gone online/social media and can see I am not the only one. Imagine a young girl who needs to pay an exam fee and experiences a dispense error and the deadline for payment is the next day. Imagine a man who uses his POS to pay for an emergency operation of his son and experiences a dispense error and has no other funds, so I appeal to you to sign this petition so that the Financial System Stability Department of the Central Bank of Nigeria which governs bank supervision and consumer protection is called upon to ensure banks put in place measures to eliminate dispense errors. Thank you for your support.

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