I think that homeowners have the right to know if a technician is going to come out to install a piece of equipment on their property. In doing this, homeowners can make sure that their pets are inside when the technicians come and therefore will protect everyone involved. This would help eliminate the use of pepper spray and potential harm to our pets. If in fact the technician does pepper spray your pet, the homeowner should be informed and receive an instruction letter on how to remove the pepper spray from their pet in a safe manner. On January 19, 2012, our dog Sonny got pepper sprayed by a Centerpoint Energy employee. They were coming to install a piece of equipment and in the process,sprayed my dog with pepper spray. If we had been notified with a simple letter, we would have made sure that Sonny was inside. When my husband got out of the shower and looked out the window to see what was going on,he saw the 2 men getting back into their truck. He asked them if everything was ok and they answered YES. Thinking that everything ok, he went to school and when he came home from school 2 hours later, Sonny's face was orange and his eyes were red and irritated.Sonny sat for 2 hours with pepper spray on his face because the tech lied to my husband. I think that it is very important to get this under control before another animal or person get harmed.