Care.com: Stop Unfair Membership Practices

My name is Liana Clark. I'm a pediatrician and mom living in North Wales, PA. I use the website Care.com in order to find care providers for my home. Unfortunately, Care.com chose to terminate my membership without explanation after I reported one of their caregivers for abuse and harassment. I had given an accurate but fair review of a housekeeper that we hired who did not last one day in our employ. Care.com suggested that I provide reviews from my experiences. I did not know that when the housekeeper chose to retaliate with threats, verbal abuse, aspersions about my family and my cultural heritage, that Care.com would choose to remove me from their site, when I had done nothing wrong. I cannot get anyone at Care.com to explain why my membership there was terminated. They say that they do not have to give me an explanation. I've even reached out to the president of the company to no avail. Care.com has made it a practice to terminate memberships of people seeking care who report complaints about their caregivers. This is a blame-the-victim strategy that is not fair to paying customers. It also keeps important feedback about these caregivers from other members. I want Care.com change its practice of banning those who report problems with its caregivers and for Care.com to restore my membership and rescind its order banning me from its site for life. Please help me convince Sheila Lirio Marcelo, the president of Care.com to change this unfair practice. Please see my website for further details: http://bit.ly/14erNMZ
This petition will be delivered to:
  • Public Relations Manager, Care.com
    Meredith Robertson (Public Relations Manager, Care.com)
  • President, Care.com
    Sheila Lirio Marcelo
  • Co-Founder, VP & GM, US Consumer Subscriptions, Care.com
    Zenobia Moochhala
  • Co-Founder and VP Service Delivery and Operations at Care.com
    Martha Fan
  • General Counsel & Corporate Secretary, Care.com
    Diane Musi
  • VP, Public Relations & Corporate Communications, Care.com
    Nancy Bushkin

Liana Clark started this petition with a single signature, and now has 315 supporters. Start a petition today to change something you care about.