Help protect nursing home patients. Require nursing homes to document patient complaints.
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Currently, no law or regulation require skilled nursing facilities [SNFs] to document complaints about care in the patient's medical record. It is at the facility's discression to document and self report. Patients or family members may file a complaint with the assigned volunteer Ombudsman or the California Department of Public Health, but without written evidence of care complaints it nearly impossible to substantiate most complaints of poor care.
I propose that the following sentence become law:
"All allegations of misconduct or inappropriate care practices, when brought to the attention of the staff of a facility licensed under this chapter, shall promptly be documented in the facility's medical records of every patient/resident alleged to have been affected by such misconduct or care practice."
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