BUFFALO STUDIOS/CAESARS ENTERTAINMENT: TO MAKE CHANGES TO OUR LOVED BINGO GAME
Over 4 million people play Bingo Blitz. A good majority are daily players and it has been our #1 favorite game. At the moment, our love of the game has dropped dramatically. People are talking about quitting or downgrading the rating. We are trying to prevent this from happening. There is not a player who hasn't had an issue and received an unsatisfactory response. We are asking for consideration and support in implementing some changes to make the game fun for everyone. We realize the game is free but, we also know Buffalo Studios/Caesar's Entertainment are making a decent amount of money off of our "LIKES", playing and Premium Memberships. Some of the changes made to the game were positive but, most are not. The fun has been taken out of the game. It's obvious watching BingoBlitz chat or even the newsfeed that players are very disgruntled and that's putting it mildly. We don't want a boycott; we wish to be heard and not dismissed so that together, we might find a happy resolution for all.
To: BUFFALO STUDIOS, buffalo-studios.com , AND CAESARS ENTERTAINMENT, www.caesars.com/corporate PLEASE READ THE FOLLOWING WITH AN OPEN MIND. WE ARE YOUR LOYAL PLAYERS HERE, AND WE ALL HAVE SOMETHING TO SAY. WE INVITE YOU TO ANSWER US AND TELL US WHAT YOU THINK AND WHAT IS GOING ON. YOUR BINGO STATEMENT IS AS FOLLOWS:"Our mission is to create fun and accessible social games that introduce casual audiences to new experiences that go above and beyond the current offerings. The goal is to provide social networks with games that help friends build relationships through interactive entertainment. Headquartered in Santa Monica, California, the team’s focus is to design games with simple action that’s unparalleled in engagement and enhanced by teamwork."
CEASERS MISSION STATEMENT IS:
"Living the Code everyday we promise to always:
Conduct our business honestly and with integrityShare our financial success with the communityEmpower our employees to get involved as community volunteersValue the diversity of the communities in which we operate
AT ONE TIME THIS WAS VERY TRUE, BUT IF YOU KEEP THINGS UP WE WILL NOT NEED TEAM MATES OR FRIENDS. PLEASE READ THE FOLLOWING COMPLAINTS THAT WE HEAR ON A DAILY BASIS ABOUT THIS GAME NOW
1) DO NOT MAKE THE ROOMS WITH ALL THESE UNGIFTABLE ITEMS, WHAT IS THE POINT OF HAVING SPARES OF THEM IF WE CAN'T GIFT THEM TO SOMEONE WE WANT TO HELP? ITS A WASTE OF CREDITS AND TIME.
2) KEEP IT THE WAY IT WAS WITH ONLY 2 HTG IN A BINGO ROOM. THEY ARE HARD ENOUGH TO GET MOST OF THE TIME.
3)DO NOT GO INTO A MEMBERS PERSONAL ACCOUNT AND TAKE ANYTHING FROM THEM, THIS IS THEIRS AND NO ONE IS ALLOWED ON THAT IS WHY WE HAVE PASSWORDS!,
4) IF YOU THINK SOMEONE GOT THINGS UNFAIRLY, THEN YOU NEED TO SPEAK TO THEM ABOUT IT, NOT GO INTO THEIR ACCOUNTS AND TAKE THEIR THINGS, THERE ARE GOOD AND BAD GLITCHES ON BOTH SIDES HERE. YOU HAVE NEVER RETURNED ANY OF THE ITEMS THAT YOU TOOK FROM US WHEN IT WAS A GLITCH ON YOUR SIDE OF THINGS, YOUR ANSWER IS SORRY WE DON'T GIVE OUT ITEMS, BUT YET YOU DID TAKE THEM WHEN WE LOSE THEM.
5) WORK ON YOUR GLITCHES THAT MAKE OUR GAMES BAD TO PLAY THE ISSUES YOU HAVE, BAD BINGOS, ERRORS, PICTURES, NOT BEING ABLE TO JOIN OUR FRIENDS IN A ROOM, GAMES FREEZING LOSING CREDITS, NO COLLECT ALL BUTTON, NO SHADOWS MOST OF THE TIME, NOT GETTING THE DAILY CREDITS FOR ADDING FRIENDS. THERE ARE SO MANY ISSUES YOU CAN WORK ON THAT YOU DON'T.
6) RAISE THE XP POINTS THAT YOU LOWERED ! IT IS WAY TO HARD TO LEVEL UP AS IT WAS, NOW ITS EVEN HARDER!
7 )LOWER THE AMOUNT OF COINS NEEDED TO BUY ITEMS, YOU HAVE RAISED THE PRICES ON THE BUYABLES, BUT NOT THE COINS WE MAKE!
8) GIVE MORE FOR SLOTS WIN AND FOR TURNING IN COLLECTION, WINNING 20,000 COINS WHEN YOU SPEND OVER 100,000 (MOST SPEND A LOT MORE THAN THAT) IS NO WIN AND NOT FUN.
9) DON'T MAKE IT SO HARD ON GROUPS, WE ARE HERE TO HELP PEOPLE BECAUSE WE LOVE THE GAME AND OUR MEMBERS, IT IS MUCH SAFER FOR THEM TO TRADE IN THE GROUPS THEN ON CHAT AS THERE ARE SO MANY SCAMMERS THAT YOU DON'T DO ANYTHING ABOUT
10) LET THE MEMBERS AND GROUPS DEAL AND NAME THE SCAMMERS IF THEY ARE BRAZEN ENOUGH TO DO IT IN CHAT THEN THEY DESERVE TO BE NAMED AND OTHERS WARNED.
11) YOU HAVE PLENTY OF TIME TO HAVE GAMES CHECKED BEFORE PUTTING THEM OUT, WHEN IT IS DUE THEY SHOULD BE WORKING CORRECTLY AND WE SHOULD NOT HAVE TO BE WAITING AND WONDERING WHAT IS GOING ON OR WHEN THEY WILL BE OUT
12) IT IS NOT FAIR TO SOME PLAYERS IF THEY PLAY ON ANDROIDS AS THEY HAVE TO WAIT A WEEK AFTER THE GAME IS OUT TO PLAY NEW GAME, HOW CAN THEY BE ELITE IF THEY WANTED TO? We UNDERSTAND THAT THE IPAD TAKES A WEEK TO UPDATE, BUT ISN'T THERE A WAY TO DO IT SO THAT ALL ELITE PLAYERS CAN PLAY AT SAME TIME? MAYBE PUT IN UPDATE FIRST THEN OPEN TO ELITE A WEEK LATER?
13) STOP CENSORING US AND PUNISHING US FOR SAYING THINGS THAT YOU DON'T AGREE WITH. WE HAVE THE RIGHT TO LET YOU KNOW WE ARE UPSET, BUT IF YOU DON'T LIKE IT YOU DON'T LET US POST ANYMORE, THAT IS CHILDISH AND WE HAVE FREEDOM OF SPEECH! Sincerely,
14) CHANGE BACK THE DAILY POINTS FOR ALL NEW MEMBERS, ITS HARD TO ADD 100 PEOPLE NOW AND THEN THEY HAVE TO ADD BEFORE YOU GET THAT CREDIT THIS IS WRONG AND NOT FAIR TO THE NEW PLAYERS!!!
15) DO WE NEED TO KEEP ALL THE OLD GAMES FROM THE BEGINNING? CAN WE TRADE THE FIRST 3 AND GET 3 NEW GAMES INSTEAD OF JUST PUTTING UP A NEW GAME? GIVE US SOMETHING NEW TO WORK ON.
16) POWER UPS AND KEYS HAVE GONE UP IN COST, COME ON THOSE ARE NEEDED TO HELP US, THEY NEED TO GO BACK DOWN SO PLAYERS CAN AFFORD TO BUY THEM WHEN THEY NEED THEM.
17)ALSO PLEASE ADD SOME DIFFERNT BINGO GAMES AS IN DIAMOND, INSIDE ROUND ROBIN, OUSTIDE ROUND ROBIN, LETTER T, X, ETC... MIX IT UP WE ARE TIRED OF PLAIN REGULAR BINGO AND 4 CORNERS, WOULD MAKE FOR A MORE INTERESTING GAME
18) PLEASE FIX THE ISSUE WITH COLLECTING CREDITS WHEN A TEAMMATE POSTS THEIR WIN. WE HAVE NOT BEEN ABLE TO COLLECT ON THEM IN A VERY LONG TIME.
19) WHEN WE SEND YOU A TICKET, WE WOULD LIKE A REAL HUMAN RESPONSE, NOT A GENERIC FIT ALL RESPONSE, BECAUSE OUR PROBLEMS ARE NOT ONE SIZE FITS ALL!!!! BESIDES, THE SOLUTIONS YOU GIVE US, WE PLAYERS HAVE ALREADY TRIED BEFORE WE WROTE TO YOU! ALSO YOUR ANSWER THAT YOU ARE AWARE AND WORKING ON IT DOES NOT CUT IT ANYMORE. IF YOU ARE AWARE AND WORKING ON IT THEN IT SHOULD BE FIXED ALREADY.
20) YOU NEED TO INCREASE OUR DAILY CREDITS, WE HAVE BEEN GETTING THE SAME AMT FOR THREE YEARS NOW, YOU CAN'T HAVE ROOMS THAT ARE SO COSTLY AND EXPECT PEOPLE TO BE ABLE TO PLAY, IN YOUR COVE ROOM ALONE THAT IS 1 DAYS DAILY CREDIT!!
THANK YOU FOR TAKING YOUR TIME TO READ OUR COMPLAINTS, WE WELCOME YOU TO ANSWER EACH AND EVERYONE OF THEM, WE LOOK FORWARD TO MAKING THIS THE NUMBER 1 GAME AGAIN.
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