Bridgend school transport needs to be made accountable!

Bridgend school transport needs to be made accountable!

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Leanne Toy started this petition to Bridgend county borough council

This year school transport has once again made life more difficult for parents of children with disabilities who require transport for their child to access school. The children have been left wondering who they will travel with. (Particularly unacceptable for those with conditions such as autism where the unknown causes additional stress).

Some parents of children with disabilities have not been informed of which taxi company their child will be travelling to school with whilst others have received up to ten copies of the same letter. At least one parent was sent a letter with the information for the taxi company collecting her child, only to have a different company turn up for the first day back.

Children who already struggle with anxiety and require continuity as part of their difficulties, they have been left with no opportunity to meet new drivers and process the change. Parents are expected to allow their children to travel with a driver they have never met and who may not understand the needs of their child.

Transport have not been responding to emails or answering phone calls, parents have been left frustrated, upset and needing answers. I personally spent three days trying to contact school transport and eventually only managed to do so through the council legal department. This is unacceptable and unnecessary.

This appalling treatment of families is totally avoidable and has a negative impact on mental health for the child and the parents. It needs to stop.

Bridgend council needs to dramatically improve its school transport department and actually run it for the benefit of those it is meant to serve.

Let’s hold the council accountable and force them to rethink the the way they run the rendering process for taxi firms. The department is not fit for purpose and needs to be completely overhauled in order to be able to meet its responsibilities.

If you agree that this treatment of families is unacceptable then Please help me to highlight this issue so that other families do not suffer this appalling treatment from the council in the years ahead.

THANK YOU

 

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