Lack of support for Provider services from BCBS

Lack of support for Provider services from BCBS

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Kimberly B started this petition to Blue Cross Blue Shield and

I'm going to get straight to the point!!  The majority of the time I have to call BCBS Insurance Company, it is extremely difficult to get a hold of a Live person.  They have taken away the the option, for Providers, to speak to someone for assistance.  Assisting in Eligibility and Claims.  You have to jump through hoops and sometimes takes an hour plus to speak to a Representative.  And when you finally get a hold of someone, most of the time, they're rude and don't want to help you.  They want us to use the web vendor of your chose, e.g. Availity for Claims.  They want us to go on there and check the claims tab and when we do, most of the time, it says claim not found or it actually does pull up and it gives Reason Codes that are either foreign or not the actual reason the claim was denied.  So, either way, you still have to call for either the real reason for denial or an explanation of what it truly is that they mean. Like I said before, they make it impossible to finally speak to someone for help.  I feel as though, if they want to cut back on speaking to a live person, then they need to input that information clearly to make it easier to read and understand on the web vendors for denials to be resolved, so claims can be processed successfully.  Or give us back the opportunity to speak to someone by pressing (0) for assistance.  So that it doesn't take all day to just fix 3 patients claims.  It's extremely time consuming and frustrating!!  Not only for the Providers, but also the Members.  The patients call the providers in frustration, wanting to know why this billing issue hasn't been resolved.  It takes months for these issues to be resolved and multiple attempts to finally get paid.  

Please help me, help all Providers, to get faster and easier assistance or find more efficient ways to deal with denials from Blue Cross Blue Shield Companies, by signing this petition! 

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