- Bill MulleadyVP, Planet Fitness Gym
- Chris RondeauCEO, Planet Fitness Gym
Form a Harrasment Policy NOW!
- VP, Planet Fitness Gym
- CEO, Planet Fitness Gym
I was very disturbed to hear of a recent harassment incident mishandled by Planet Fitness. Apparently this past December there was a male member taking photographs in one of your facilities. Although this violates one of the rules posted at the entrance of every Planet Fitness Gym nationwide, and is the type of intimidating behavior that your organization is against, your staff did not remove the offender from the facility. Later that day, when one of your guests alerted your staff of the same member taking photographs, your staff still did not have him removed. I have seen video where you had members escorted out by police for grunting while working out, and do not understand why the member could not be removed.
It is also my understanding that the guest offended by the harassment contacted you and requested that you take steps in order to protect your members and your guests from similar offenses in the future, and to see the security footage of that day to see if anything could be done regarding the offenders actions---and that you ignored these requests.
I have also been made aware of an additional situation where a woman had her telephone information STOLEN from her gym contract by one of your STAFF and used to harass her until the woman and the husband decided to cancel their new memberships.
Planet Fitness Gym advertises itself as a gym that bans intimidating behavior. Instead of ignoring and demeaning their customers, they should be working to make them more comfortable. Your current and future members and guests deserve to know that they are truly working in a ‘Judgment-Free Zone’ that promotes health, safety, and comfort.
Please create a anti-harassment policy for Planet Fitness and train you staff on that policy and how to handle harassment.
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