Belmont, Ma Police please end your association with Waltham Auto Tow

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To;dr: Waltham Auto Tow is essentially holding my hostage

Today I was in a car accident around 10 am. Belmont police called Waltham Auto Tow to tow my car, even after I said that I have AAA & would be calling them. The cop said AAA would take too long. Waltham Auto Tow showed up, I asked them to tow to my auto body shop attached to my mechanic. They said they would tow to their tow yard & our auto body could pick up from them. Our auto body doesn't have a tow truck, so I called Waltham Auto Tow at 10:45 to tow my car to my auto body. They called my mechanic & told him that he wasn't an actual auto body & couldn't fix my car & they wouldn't be towing to him. I am at work so could not intervene again until 4:30 when I once again called Waltham Auto Tow to tow my car to my mechanic. At 5:45 I called to make sure that my car had made it to my mechanic. They still hadn't towed it. I call Waltham Auto Tow right after & ask them why my car is not at my Auto body shop, they say that I called during rush hour & now they wouldn't be able to tow it tonight, even though their card says 24 hr tow. They are holding my car over night and refusing to tow it when I have now asked them over 4 times to tow it to my Auto body shop. My family minivan, the only transportation we have that will fit all 3 of my kids car seats. I called my insurance to let them know that we are being scammed, I called the police to let them know, too. I am hoping to have my car to my Auto body tomorrow morning, with my parking change & kids scooter & bike still in the car. I am writing this to warn you all against Waltham Auto Tow & to encourage the police department to end their association with them. There are many, many yelp reviews that have very similar experiences to mine outlined about their incredibly shady business practices.

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