Since after fixing errors in the work of the "Hopness Laboratory", and the developer's public announcement, that the heroes will no longer receive special skills that cannot be used by the hero, and players still face the problem of obtaining absolutely useless skills, which leads to the cost of materials that players buy for real money, this, in turn, causes both financial and moral damage. In this regard, we require the management of the Last Shelter: Survival project to correct this error, after which the heroes will receive only those special skills that they can fully use in the game, as well as full polymer crystals and decay energy compensation, to each player who have been spent this materials in the time since the introduction of "Hopness Lab" into the gameplay.

For example, a Death Rider gains special skill "Insight" - if squad takes control effect, 50% chance to be immune, but he is permanent innately immune to control with his 8th skill, or Captain Ivanov that receives healing in case of a successful dodge, special skill - "Back from Death's Door", but he does not have the ability to dodge, this can only be a few heroes, such as the vanguard or heavens redemption. This is complete absurdity, especially if you pay real money to get special skills.

This problem affects absolutely every Last Shelter: Survival player who has encountered this problem. Unfortunately, the negligent attitude of the support service and the development team makes us act radically, protecting our rights in the virtual space.