Give BeautyBay customers answers.

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Stacey Hallam started this petition to BeautyBay and

On Friday the 1st of November- the Shane Dawson and Jeffree Star palette was launched. Thousands of people flocked to the popular makeup site BeautyBay to purchase the items with hard earned money, and instead of getting the collection, they were scammed. 

Upon finishing their transactions, Beauty Bay Told thousands of customers their purchase had been declined- either sending them off the App or website, or simply back to their baskets. But that of course was not the end of it. BeautyBay had Charged thousands of people for “failed transactions” and compromised their bank account, allowing for multiple transactions to be taken out even though they had only asked to pay once. Hours later, people still had failed transactions coming through into their accounts, and some were left in thousands of pounds of overdraft. 

Though accidents happen- the response from the retailer was overwhelmingly poor despite the extreme breach of data protection, allowing customers to have dozens of fraudulent transactions applied to their bank balances. BeautyBay simply told customers to “stop messaging them as It will not help”, and are yet to reply to most customers at this point. No answers have been given on why this security breech was allowed to happen, wether products will be shipped or refunds will be given. Banks have no control over the situation to allow customers to get refunds either as this lies in the hands of BeautyBay. 

All we ask for from BeautyBay, Jeffree Star Cosmetics and Shane Dawson’s team, is to comment on the matter and let us know what is happening to our money, why this has been allowed to happen and what the solution could be. Every company makes mistakes- however, when taking tens of thousands of pounds from consumers- you must be prepared to give some answers. If no answers are given, many will be moving to contact small claims courts and trading standards to get closure on the issue.

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