Vets4Pets Reedswood play a role in the avoidable death and negligent care of a 3.5 year old shih tzu, Bear, who rapidly deteriorated within a 48 hour window due to this. 

After a multitude of false and poor diagnosis’, the team at Vets4Pets missed obvious markers and made false promises. Bear is a regular patient at the practice, thus providing endless opportunities for his medical history to be reviewed, with this in mind the vet that sees him regularly failed to administer booster vaccinations on time and perform regular checks on him that would have prevented his death as well as dismissing obvious markers such as abnormal urine and failing to perform tests with samples given. With this in mind, another vet at the practice later told us the vet responsible actually told him in private that they “feel guilty” further leading us to have poor faith in the practice’s efforts. 

We had to get Bear to emergency vet practices and vet referral centres, with this in mind, the Vets4Pets practice manager assured and promised us the emergency vet centre would receive a personal call from himself informing them of the case and what to do. Upon arrival, the team at VetsNow (emergency vet) said they had received no such call and they weren’t aware of key information involved in this case. Thus, this has betrayed client trust as well as waste valuable life-saving time as they had to run all the tests and observations all over again. 

Also, instead of referring us to specialists or an emergency service straight away upon the initial discovery of Bear being extremely unwell, they instead took him and put him on a drip and said they were “too understaffed to do anything else” meanwhile failing to refer us elsewhere. The following day, when we took him back to get fluids again (after a night of telling us he was “fine” and didn’t need to go on a drip overnight elsewhere) it turns out he didn’t get placed on a drip as they failed to adequately put a cannula in him and instead even more time was wasted as all they did was administer medicines via injection as well as try and syringe feed him which they did not make us aware of beforehand as we believed he was going on a drip again that day. Thus, there was no adequate communication between the practice and us as the owners.  

Following the day of Bears death, the practice that would otherwise be expecting him for a day on a drip again, didn’t even check where he was and it took us, as the owners, to be informing them that he wasn’t coming back due to their mistakes that led to his death.

It is understood and appreciated that first opinion practice is not always the easiest to navigate. However, this is not an excuse for failing to run tests that were requested, failing to adequately communicate with, both, clients and other vet practices as well as failing to regularly review a regular clients medical history. 

This incompetence and disregard for my pets welfare reflects the teams efforts at Vets4Pets Reedswood to take adequate action - and for that we want justice. 

This is a petition to make Vets4Pets take action immediately and take responsibility for the role they had in this. This petition is not about placing blame and spreading hate towards the practice as this is not proactive and helps no one. It is to encourage Vets4Pets to acknowledge that this could have been preventable and make necessary changes so this does not happen again to anyone else.