- Barbara SearsOhio Medicaid Director
Use the medical transportation company of choice
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Up until last week I was able to use a company called Scenic View Transportation to get to medical appointments that are located in Northeast Ohio. This company has went above and beyond to provide me transportation. They are not any ordinary transportation company. The drivers are on time. The service is good quality service. They have educated themselves about my very complex medical condition. They know what I need if a problem should arise.
Last week MTM/United Healthcare abruptly ended their contract with Scenic View Transportation. With the contract being interupted I lose access to quality transportation that has helped me remain stable in my community.
Scenic View has helped me stay out the hospital by providing quality transportation. The amount they charge is a little bit more than other providers. This is because it's worth the amount they charge. Drivers are on time, they are close by when I need picked up, they are able to accommadate my power wheelchair. They also go outside of Summit County for appointments that I have.
In my local community there are very few companies that travel outside Summit County for people in wheelchairs. I have reached out to Summit County NET program about this issue. I was told that Scenic View can't get a contract with them until 2019. This leaves me with only one provider in my whole county that could meet my needs. However this one company cannot do that as they are booked up.
In the last year there has been a greater need for NET Providers to pick up transportation needs for others around the county because of cuts to DODD services through local county board. So other service providers had to pick up the slack. Unfortnately that left me with no one to help. Scenic View came to my rescue.
Without Scenic View I lose the ability to get to doctor's appointments for specialists that I see for Dysautonomia, Mast Cell and other disabling conditions. The loss of transportation puts me at risk for frequent hospitalizations, lack of access to medical care and much more.
It also would force me to have to make six hour long commutes on a public bus. This would take away my ability to have home care services. As it would have me spending the majority of my day traveling. My health cannot handle this amount of time on the road or traveling. As I have conditions that are disabling.
I'm asking the Ohio Department of Medicaid Director to consider my request for a contract with NET or Ohio Medicaid that would allow me to use them as a provider for my transportation needs. Even more so for the contract with United Healthcare and MTM to be renewed for myself and others who use Scenic View Transportation.
- Ohio Medicaid Director
Dear Barbara Sears,
My name is Alicia Hopkins. I'm a consumer under the My Care Ohio waiver program. I have a very complex medical situation that drives my need for quality transportation. Up until last week, Scenic View Transportation out of Hartville, Ohio was providing me transportation. This company is quite unique. They are on time, consistent, and the drivers have knowledge of how to help me if my health were to decline while in their care.
What I found in the past from using other companies that the care provided is below average. I have learned the Medicaid would rather pay companies pennies to provide subclass transportation to people with disabilities. This is wrong and something must change. My experiences with other companies have been so awful that at one point, I resorted to a 6-10 hour bus commute from Akron to Cuyahoga County to get to medical appointments. This caused me to lose valuable home care services and other problems. I was frequently ending up in the emergency room on hot days and in the winter. It was not working for me nor my medical situation.
I'm asking for your help to get MTM/ United Healthcare to reinstate the contract with Scenic View Transportation so that I can have equal access to medical appointments like anyone would that is on a waiver program and is allowed to have provider/rider choice through the waiver program.
Thank you for your time.
Alicia M Hopkins
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