Bandai Namco to offer Barbatos Lupus Rex character for Gundam EXVSMBO US/EU Players

Bandai Namco to offer Barbatos Lupus Rex character for Gundam EXVSMBO US/EU Players

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ROBERT HUMBLE started this petition to Bandai Namco

With the release of Gundam Extreme VS Maxi Boost ON for PS4, there was an exclusive in-game character "Barbatos Lupus Rex" offered. Bandai Namco have mentioned this content in most of their promotional material before release, from all of the different regional divisions of the company's youtube channels. However, they have made conflicting statements in regards to the conditions to receive this exclusive content in different promotional videos, as well as on the PSN store.

Many players have not received this content at all despite meeting the conditions stated in their promotional material. Many players have emailed and tweeted to their respective region's Bandai Namco accounts that they have not received the advertised content and have been met with responses saying if you did not pre-order before July 30th you dont get the character, essentially boiling down to "tough luck".

Despite their promo content never stating this condition and in fact stating explicitly otherwise, that if you purchased the game digitally before August 31 2020, you would get this character. Seeing as the game is ONLY offered digitally in the west, all customers should have received this character.

Here are links to the relevant promo trailers stating the conditions for this exclusive in-game content:

From the Official Bandai Namco Entertainment America youtube channel, the 'pre-order trailer' states this exclusive character as a "PRE-ORDER BONUS" with the small print elaborating further and explicitly stating the following:
"Bonus will be available in the digital version downloade before August 31 2020"
https://www.youtube.com/watch?v=4yAi6ss6DcU

From the Official Bandai Namco Entertainment Europe youtube channel, the 'release date trailer' states this exclusive character as a "EARLY PURCHASE BONUS" with the small print elaborating further and again explicitly stating the following:
"Bonus will be available in the digital version downloaded before August 31 2020"
https://www.youtube.com/watch?v=qD-4XF0qf1c

From the Official Playstation youtube channel 'Announcement trailer' states this exclusive character as an "EARLY PURCHASE BONUS":
https://www.youtube.com/watch?v=zEItInhvgDA

In summary, Bandai Namco are now contradicting their own promotional material with the clearly specified conditions to receive this exclusive in-game content and are now met with customers querying as to why they have not received said content. They are changing the conditions previously stated and not delivering on their product. Given how Bandai Namco have made this available only digitally in the west due to unsatisfactory physical copy sales in the past, you would think they would do better by their loyal fans in the west. I ask Bandai Namco to deliver on their promise and release the exclusive character to all that purchased digitally before August 31 2020, as they themselves stated.

 

 

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