GoAir Airline, cancel a ticket before 1 week of travel
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I had booked ticket (PNR - BKA13R on Jun 11, 2017) in #GoAir well in advance i.e 2 and half months back. I got a IVR call today from #GoAir that the flight been cancelled. This is bad ...really bad. But the story does NOT end here ...I called up the customer care and explain them the plan & importance of my return on the booking Date (Jun 11, 2017), and arrange alternative flight for my travel, but the Customer Care Executive ( #Minoslla Dias - as introduce on call) started explaining about their policy and NOT even listening any word from me. I then ask to transfer any Supervisor who can understand the customer voice and take appropriate action. I got connected to ( #Sujeet Vijyvargiya as stated on call) but it was NOT bad ... it was horrifying experience ...that Supervisor's response was worst than the previous ...the same thing started ...#GoAir policy ...I m fine with any policy as Policies are made in such a way to favor the Customer who Plans, Pay the money...If the flight is cancelled then arrange an alternate ...I checked online and found that the price of other flight is more ... I told them to pay the amount for my next booking in other airlines...but they stick to there policy, they cannot book and cannot make the payment for the booked flight , which they need to do it from by the GoAir side.
Now I need #GoAir to book a ticket for my return on same day with other airlines,
If , #GoAir, cancel a ticket which was booked 2 and half months back and intimating customer before 1 week of travel, is this valid ? I need need GoAir to make all the repay for the troublesome.
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