Product Life Warranty for all Consumer Goods

Product Life Warranty for all Consumer Goods

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ROB CLARKE started this petition to Australian Choice magazine and

Are you sick of having to pay and manage repairs to consumer goods after the Suppliers "warranty" period? 

We buy goods that we expect to last many years beyond the 1 or 2 year manufacturers warranty that comes with the product.   We increasingly have to pay to either extend the warranty or have items repaired after this warranty but well inside their expected or implied "useful life".

I am a Manager of ten holiday homes and responsible for making sure that the house appliances and everyday items in them are working before guests arrive.

In the last 18 months I have replaced 2 dishwashers, 3 television sets, 2 DVD players, 2 multi-media players, multiple Kettles & toasters, microwaves, 3 refrigerators and had numerous call outs to fix air-conditioners and 2 spas. In all cases but one these have been just outside their warranty period, but well within their reasonable useful life. 

Most of the warranties given were between 1 and 3 years.  Nowhere near the promise of "fit for purpose"  The cost of parts, call-out fees and the time taken to effect the repair are often 50% to 80% of the initial purchase price of the product. 

It has become almost as cheap to purchase new than have some items repaired !

This scenario has happened to nearly all of us at one time or another.  Yet we have little voice to change the way suppliers dictate their terms for the purchase of their product.

The Consumer Guarantee offered by Governments identifies our rights as consumers. It does not go far enough ! and relies upon individual negotiation with retailers and manufacturers to agree on an outcome.  State bureaucracies can be used as the intermediary, this is not easily navigable and provides no quick and easy remedy. It creates another level of cost an time for each of us.  

We are their customers, Suppliers of Goods and Government should listen to us

This is not acceptable! Yet change is possible...

Supplier behaviour is able to be changed and precendents have been set !  Let us take heart from the car industry where we see new vehicles being offered with 5 to 7 year warranties with unlimited mileage. Some offer free scheduled and capped service for 5 to 7 years !  Let us see this same type of competitive offer applied to all consumer goods.

Manifesto for Change: Lifetime Warranty on Consumer Goods !

This petition is to provide a collective voice to motivate Government and Consumer Advocates and Suppliers of goods to create real change for all consumers. 

We want any Supplier of a consumer good to provide: 

(a) a statement of "Expected Product Life" for the item before purchase

and

(b) an undertaking to repair the goods for more than 75% of that products "life" at no additional cost to the consumer beyond the purchase price.  And after that no more than 10% of the initial purchase cost.

and

(c) manage and pay for the life cycle of the product from manufacture, repair,  to disposal to eliminate unacceptable waste and promote re-use and recycle.

If you would like this to happen then sign this petition, as we the Consumer and Purchaser are the real power behind change,   

If you wish to receive a draft of the "Manifesto for Lifetime Warranty on Consumer Goods"

then email rcclarke60@gmail.com to request this... I would love to hear your comments...

0 have signed. Let’s get to 100!
At 100 signatures, this petition is more likely to be featured in recommendations!