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Stop fooling customers

This petition had 28 supporters

Hello! My name is neha gain. I am going to explain what happens when you buy an apple product and then what happens when you have already bought it. On 19th of january i bought the latest iphone i.e iphone 7+ 128 gb. They asked me 85k i paid them without any question whether this phone is worth for 85k. In there advertisements they claimed they have full metallic body nd slightly un breakable features. 

       In the month of February i was appearing for test nd i kept my phone in one of my pocket nd in another there was iphone 6 when i got out what i see is a small patch to the extreme left side of the phone and the irony is it happened where it is enclosed by so called mettalic body in its one side. There is no scratch in exterior or any damage internally only the fluid has been leaked. But my 6 was absolutely fine. It is common sense that pressure applied in both the pocket is same but apple technical support is not going to belive in that nd i was advised to pay more 27k either to swap or 17.5 k for changing its screen. I approached care Center they accepted that there is no internal or external damage except the leakage of fluid inside the display. They contacted customers service banglore, they asked for picture to be emailed to them and that was done then they told me they will forward it to enngeeniering teem and then they will revert back to me after waiting more than 10 days with daily calling to customer services suddenly one fine night i got a call that unfortunately its your fault company has nothing to do with it. I also asked to email me the reason for the denial. They refused and said I can't give you the reason of denial. 

This is what has happened to me now no one is responding from apple services. I want to file a petition so that no has to face this same problem that:-

1. Why are services so costly. Why pressure damage is not included in their policy when this is no physical damage.

2. Why apple after charging so much can't have a promising product.

3. Why they can't simply mail me the denial reason when its Customer's right to know.


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