Petition Apple To Repair MacBook Pro's w/ Volume Triggered Muffled Audio Issues
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Hundreds of loyal Apple customers who've purchased both the 2017 and 2016 15in MacBook Pro w/Touchbar are experiencing an unusual issue with the speakers on their device.
Whenever playing audio that reaches a certain volume level the internal speakers become muffled. When lowering the volume the sound continues to be muffled.
For many, myself included - Apple store geniuses have identified a defect with the top case assembly which needs to be replaced in order to resolve the issue.
Ex: Item #: 661-07954 Top Case with Battery, ANSI, Space Gray
The goal of this petition is to implore Apple to create an internal repair program cover the cost of repairs (both hardware and labor - ~$478 usd) for in warranty and out of warranty devices.
As a loyal Apple business customer who has spent 20K+ on Apple devices over the years and 3K on the device in question I expect that when clear patterns of defects arise in these premium products that Apple resolves them at no cost to the consumer regardless of warranty status.
Conversations where users have detailed the issue and expressed that they have this issue:
Thread on Apple Forum:
Youtube video of issue:
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