Make Apple replace iPhone 7s with chipping / discoloring matte black finish
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I bought my iPhone 7 in 02 December 2016. Since that date, I put this phone directly into Apple Silicone Case and only used with case.
2 weeks ago I took this phone out. I noticed discolored grey spots on the backside of it's aluminum enclosure that shines under sunshine.
I contacted multiple times Apple Customer Care about this situation. Wasted my time trying to get this phone replaced.
They create for me Case with number: 100171731192. Senior advisor who took this case requested photos and video of the phone. I did everything that requested by customer care.
Waited 3-4 days for resolution. No one answered me.
During this time delay, I googled a lot and found out that I'm not only one who concerns about this issue. Even Forbes wrote about this (links provided below)
I called back Apple and told my situation again, also provided with links that I found during my research. They told me that, they don't believe on external websites writing about them and they will not replace the phone.
I'm not satisfied by this decision.
It's not fair to pay 650$ + 40$ for case and end up with discoloring phone.
I call everybody with this concern to support this petition to get it resolved by authorities.
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