My iPhone 11 screen became deeply scratched in my pocket after the first week of having it and treating it with kid gloves. I sent it back to the supplier as the screen is unacceptably flawed in my opinion. Went back to my iPhone 7 that has no scratches on it after 3 years of use.
I’m signing because my iPhone 11 Pro screen scratched whilst in my pocket ! It was only 2 days old, I did not have a screen protector due to it being Christmas Eve. I have contacted Apple, but they said it’s my fault but understand my frustration. Told me to take out Apple Care Plus and buy a screen protector.