Replacement of a manufacturing Defect RCCB
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I purchased a Havells RCCB for my new house in 2016.
Recently I had an electrical issue at home. Due to a short circuit in my fan, my regulator burnt and stopped functioning. It was then that I looked at my Havells RCCB. I realised that the product which was supposed to stop a electrical hazard itself is a hazard.
The service technician who visited also said that the product is defective. However Havells is not giving me a replacement on grounds that this product is more than a year old since purchase.
I would like to inform Havells team that these products are installed based on trust and reputation of the brand.An RCCB is installed by the Construction team and is placed in the Electrical panel of your house.
Normally customers do not open this panel unless there is a trip. It was only because of my electrical incident that I also realised that the product is a manufacturing defect. If this incident hadn't occurred, I would have still not realised about the faulty manufacturing defect from Havells.
I want a free replacement of the product, as it is a manufacturing defect.
I understand if the problem occurred due to a surge or fault from our end. But clearly the problem is from the manufacturers side. I would like Havells to take responsibility and do the needful
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