I want EZ Pass to waive their administrative fees to EZ Pass account holders !
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Every single day EZ Pass is taking advantage of customers, either their machines at bridges, thruways and tunnels are not properly reading the device tags on customers cars or there are numerous fees of $50.00 for a toll that can be as low as $1.25 up to $15.00 and instead of resolving the issue with EZ Pass, they will send your violations into collections where you are forced to pay with your hard earned money or else non payment can result into suspension of your vehicle registration, which you need active to get to work and make a living. I traveled across the Outerbridge Crossing and my device was not read while crossing the toll lane; however, I had money in my EZ Pass account. They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. I know some of you may say $50 is not a lot of money; however, it's the same money I need to replenish my account and with our economy, money isn't easy to make and I work hard for my money. The people in collections say they have no way of waiving the fee; however, that is a complete lie and these collection agencies and EZ Pass New York or taking advantage of people with these cash less toll lanes and hitting people with over thousands of dollars in toll fees which they won't waive which is unfair especially if your an EZ Pass account holder. This needs to stop and I need your help spreading awareness. How are customers held liable for scanners at the bridges, tunnels and thru-ways not properly reading customers vehicle tags? How are customers supposed to travel and get to work with a suspended registration because these EZ pass toll's are such a high amount to pay and it is not affordable to many people across the state? If you look at other states other states charge way less for tolls. I understand that New York City is a metropolitan area and a very busy and expensive area; however, there has to be A fair system where you can pay your toll's and avoid fees or have your fees waived if you are an EZ Pass account holder. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! I need help spreading this message. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high tall amounts which is something that we are adjusted and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ??
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