Fast efficient delivery service all govt service Counters waiting not more 30 mins
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Example at certain immigration Counters waiting time more than 40 min long queue
supervisors should do walkabout to rectiy
decentralise the service. Surprise checks
by inspecterates. Have a call centre to receive Complaints from Public. Call centres should have monitoring system to e sure calls are pick up. For now control centres do not pick up calls at all.
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