We call on Qantas CEO Alan Joyce and the Qantas Board to immediately reverse the Company’s recent decision to offshore Australian call centre jobs to New Zealand
This petition had 3,644 supporters
Not only did Qantas promise these jobs to its Tasmanian contact centre just a few months ago (in May 2014), the Tasmanian Government stumped up a $10.9m subsidy to Qantas to stay in Hobart and put the jobs there.
Qantas must not renege on its promise to maintain its Australian workforce and maintain the excellent service provided by Qantas workers. Massive cuts in the Company are already having a dramatic effect on the level of service customers expect and this decision to offshore more jobs will only increase the level of frustration felt by Qantas customers.
Qantas, you made a promise, Tassie is giving you cash, Hobart has the space and plenty of prospective workers are already lined up and putting more jobs in New Zealand will cost more money for extra space: it’s time you acted like our national carrier and stop offshoring Australian front line customer service jobs!
Alan Joyce and the Qantas Board have to listen to the Australian people, especially with the AGM coming up in late October.
By signing this petition and giving voice to the outrage of Qantas passengers, staff and Australians in general who are appalled by the mismanagement of our national carrier, you will make it clear to Joyce and the Board that if they have any hope of regaining the confidence of the Australian community, they need to do a whole lot better than sending Australian jobs overseas, especially those jobs Qantas promised would remain in Australia just a few months ago.
This new plan to offshore the call centre jobs is an ill-conceived, half-baked plan that is still being formulated. At a time when other companies are bringing call centre work back to Australia – Qantas is doing the opposite, this does not bode well for Qantas passengers.
You can find more details about this latest example of Qantas mismanagement here: Are Qantas making up the Telephone Sales strategy as they go along?
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