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Airtel wants me to pay for a service that I didn't use and they barred my service.

This petition had 11 supporters

I took an international roaming pack of Rs 3999 on 10th of April, the Airtel executive offered me the plan with 5GB data, 500 calls and unlimited incoming calls.They barred my data before I consumed my offered limit, I was tortured by the customer care repeatedly. They kept saying that I have consumed my 5GB data and that is the reason my services are barred, no matter how many times I mentioned that my phone keeps the record of data usage and I know that I have not consumed even 1GB, they didn't seem to care.I was in a place where I didn't speak the native language I and my wife had to suffer, as we were dependent on Google Maps to find the means of transportation. We had to spend money on taxis and they were very expensive, because of Airtel's carelessness and negligence our holidays were ruined and Airtel won't stop forcing me to pay the amount. I wish never ported to Airtel three months ago. I have every proof of carelessness, negligence and irresponsible behavior of Airtel team during my international travel till today, they only promise to get back to me in 24 hours with no solution. I have been cheated and tortured for nothing.

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