Airtel issued fraudulent SIM card on my name and no proper response is given
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Airtel has issued SIM card on my name with out my knowledge when I am in abroad to an imposter, the imposter has obtained the said SIM card #7680934713 on 14th of March 2014, using forged signatures and fabricated documents created on my name and has used the SIM card for criminal intimidation to the numbers 9494094260 and 08662480284 and a case has been registered against me. When taken the same issue to them through stores, nodal officer, appellate authorities, TRAI and DoT authorities of Airtel,Airtel is not giving proper response even after multiple reminders. Even I requested them to follow DoT rules and take appropriate action but no response has come positively. I am undergoing lot of mental trauma in my personal and professional life. My mother got serious illness thinking of me and future because of the false allegations being made on me and I lost an opportunity travelling to abroad. My wife has been depressed seeing all these tensions. Had Airtel done proper verification it would not have impacted to me . This type of issuance raises security threat to the country and there is every possibility that terrorist and other fraudulent people take advantage. As per DoT Department of telecommunications when ever a fradulent SIM card comes to notice of Telecom service provider (TSP), TSP should raise an FIR and proper investigation should be done. But nothing has happened and no response is given when I questioned the same . Airtel should do proper physical verification and document verification .Airtel should take appropriate action when this type of fraudulent activities come to their notice. I want Airtel to take an action as per DoT rules and regulations and help me to pursue my legal remedy.
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