Request for explanation following cancellation of Air France 14/2/2018

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I bought 7 tickets for Hanoi on air France airline for a scheduled departure in 2018; ( for me and my customers; And about over 5000 tickets for Vietnamese)

The reservation of these places has been confirmed (enclosed a copy of the tickets I have booked) with my tickets.

The next day, we received a refund memo without an acceptable reason (enclosed the famous memo). I DIDNT get “FULL REFUND”

The Air France company didn't do anything to explain what's going on. This is a very irresponsible and abusive action.

In accordance with the law, I exercised my right to refuse cancellation.

I would like to get my plane ticket and an explicit explanation from air France.

I also request that air France veilles always respect and honour its commitments.

I thank you in advance for your intervention with air France air France, and please accept, madam, the expression of my best feelings.

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