AirBNB needs to disclose guest name and address details to hosts.

AirBNB needs to disclose guest name and address details to hosts.

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Clare Wulf started this petition to Airbnb Hosts

Hosts need access to guest name and addresses so that they can fulfill their responsibilities as hosts. 

Hosts put themselves and their properties at risk when they host guests.  Similar risks are faced by other types of short term accommodation, such as hotels, which require guests to provide the name and address of the guest.

The NSW Government has recognised the risks borne by hosts and has created a register for guests of short term accommodation.  Guests who behave badly may be banned from using short term accommodation.  However, the register is useless if hosts cannot check if a guest is on the register.  Similarly, the register is useless if hosts cannot report a guest to the register because they do not know their true identity.

AirBNB does not provide any certainty that it will protect hosts or their property and hosts are expected to get their own insurance.  However, in making a claim, hosts may need access to the guest's identity details so that the insurance company can pursue them.

In the current environment, hosts also need to consider COVID travel restrictions.  Guests expect to be refunded if their trip is cancelled (regardless of the host's cancellation policy) because they are in a hot spot, but in some cases they should not book in the first place.  Hosts need to make informed decisions about whether to accept a booking.  Hosts want to protect their communities and do the right thing.

AirBNB's terms and conditions prevents hosts for asking for this information directly from guests even though it is important information for hosts that other short term accommodation requires.

AirBNB collects this information from guests and should provide it to hosts.  It would be no additional cost to them.

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