Demand Airbnb to issue refunds to bookings impacted by COVID-19

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Cora Wilson
Cora Wilson signed this petition

As a result of COIVD-19, thousands of bookings made through Airbnb have had to be canceled.  Several people have already had to cancel important events such as weddings, graduations, and honeymoons. Airbnb is not making the experience easier, and they are adding stress to an already stressful time. Airbnb is only refunding guests until the end of May, even though travel bans are present well beyond that date (ie. Canada is not allowing international travelers until at least June 30th). Anyone that has canceled a booking beyond May 31st as a result of COVID-19 is being told that their extenuating circumstances policy does not apply. Those that tried to be respectful and give their host and the company as much advanced notice as possible, are being told to bad. Airbnb has now added in fine print that even if the date is extended beyond May 31st if the bookings have already been canceled (due to COVID) a refund will not be issued. This means the company is profiting off of COVID, while many are left to financially struggle.  This is unfair as several other travel-related businesses are offering refunds or at least credits. For example, American Airlines is offering hassle-free credit that can be done very simply online. We are asking that Airbnb be banned from operation until they are able to sort out a policy that works for both the guests and the hosts.