Transparency and accountability in emergency cases of lost luggage by airline companies.
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On June 26 I landed in Berlin after a long tour of North America and my guitar bag containing all music equipment and other items for the shows never arrived (guitar, synth, flute, tambourine, mic, cables, stage outfit, etc...).
AirFrance made no attempt to find it in over 8 days (and counting) and I am certain I will not have it back for the shows in 2 days in Spain (just as i did not have it for a show 3 days after landing in Europe).
Though airlines are to be accountable for lost/delayed property in accordance to the Montreal convention, it apparently does not require them to take action immediately, though in some cases one may endanger their livelihood as a result.
This can happen to all musicians, athletes, entrepreneurs... anyone who travels for work.
This is not unique to AirFrance, all corporations disregard individual cases, in the haze of automation and outsourcing to third party employees to cut on costs. No individual is held accountable, the only response you will get is in corporate anonymity and hence very vague.
They are also not obliged to tell you the real whereabouts of your belongings, though they may have been accidentally sent on a trip around the world without you.
Please sign to get the airline to take action, as well as to try to change the regulations and make sure this does not happen to anyone in the future.
What we are demanding is:
- a genuine attempt to locate the gear and forward it instantly
- in case of delay, urgent replacement of gear / compensation
- transparency regarding the actual circumstance and whereabouts of the lost luggage.
- Mary Ocher.
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