Stop direct debit or provide alternate payment methods.
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Affinity Education Group has taken away all other means of payment for fees except direct debit. Affinity Education Group has taken away the control of making payments from the families. This has resulted in mistakes happening, families being overcharged and many families end up being charged an excessive dishonor or overdraft fee by both the financial institution and the merchant. Junior staff at the centers have been cornering parents and not allowing parents to leave the centers without handing over private financial information for the use and purpose of direct debit. The staff at the centers have been apologetic but have been ordered to this and fear they will lose their job if they disobey. Affinity Education Group is acting unconscionable by putting pressure onto the parents and forcing everyone over to direct debit without providing an alternate payment method to direct debit for childcare fees. ASIC warns consumers of being wary if you are being pressured into setting up a direct debit and are given no other payment options. Affinity Education Group falls into this wary category.
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