Stop Telstra Ripping Off Customers With Misleading & Deceptive Conduct

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Have you gone into a Telstra store and been told that you will receive free accessories only to be charged for them?

Many people don't even know that this has happened to them and when they finally question the ARO on their bill (Accessory Repayment Option) they are told they signed up to it or the salesperson told them about it.

Why is it that this deceptive and misleading conduct has been allowed to continue for at least 4 years? It is certainly rampant on the Sunshine Coast Queensland and I have been contacted by people all over Australia who have had the same experience. 

Why doesn't the ACCC or Office of Fair Trading Queensland stop and fine Australia's largest telecommunications company for this conduct?

On top of that the accessories are not being reflected on an invoice and are not even close to the value if they were to be charged for. ie $120 worth of "free" accessories are charged as an ARO of $10/mth or even $15/mth over 2 years. $360 of accessory repayments for $120 worth of accessories that were meant to be free!

When contacting Telstra with a "complaint" you have to fight to get to a supervisor who will acknowledge that this conduct is still going on and will promptly refund the ARO in full. If you ask enough questions you will be told that Telstra knows that this is happening in Telstra stores and is investigating but this conduct is still taking place after all these years.

Please sign this petition to get the ACCC or Office of Fair Trading in your state to take action against this misleading and deceptive conduct. As it stands each individual would have to call Telstra and waste an hour of their life to complain and request a refund. 

I believe that Telstra should have to automatically refund any ARO that there is no proof of products supplied and suffer the consequences of breaching any law covered by the ACCC or State Fair trading department.

Please help me stop Telstra stores from ripping of unsuspecting customers. I teach seniors how to use technology and am sick and tired of Telstra taking advantage of seniors or anybody with this misleading and deceptive conduct.

Here is a link to the ACCC Advertising and selling guide which clearly identifies this practice as breaking the law.... https://www.accc.gov.au/publications/advertising-selling/advertising-and-selling-guide/avoid-misleading-or-deceptive-claims-or-conduct/misleading-or-deceptive-conduct

Misleading or deceptive conduct
It is illegal for a business to engage in conduct that misleads or deceives or is likely to mislead or deceive consumers or other businesses. This law applies even if you did not intend to mislead or deceive anyone or no one has suffered any loss or damage as a result of your conduct.

 

 

 



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