Which?

British Airways suffered a catastrophic IT failure that caused delays, cancellations and travel chaos for more than 75,000 passengers. Flight delays and cancellations can ruin holidays and cost passengers hundreds of pounds. But to add insult to injury, claiming compensation can be difficult, time consuming and you could end up sharing your payout with claims management companies. This is unacceptable. We're calling on BA and other airlines to do more than just the bare minimum. They should automatically compensate passengers who suffer delays and cancellations so that they get what they're entitled to swiftly. Sign our petition to persuade all airlines to compensate automatically.  

The UK’s largest internet service providers are failing customers. It’s time we fixed bad broadband. The four biggest providers (TalkTalk, BT, Sky and EE), with 72% market share, performed poorly in a recent Which? broadband customer satisfaction survey. Sign the petition for better broadband.  

Now that Whirlpool has finally changed its safety advice to tell customers to unplug the machines, Which? believes a full recall is now necessary. But this has also highlighted serious flaws in the product safety system. If a product could cause a risk to life or serious injury, you should expect this to be promptly dealt with by the manufacturers. We don’t believe this is happening with Whirlpool. The government needs to step in for safety's sake - please pledge your support.

Overcrowding, delays, carriages in poor condition - many rail services don't even provide the basics. The consumer champion Which? is saying enough is enough. We deserve trains that run for passengers, not just the rail industry. And we need you to secure change. Sign our petition to demand better rail services. Overcrowding, delays, short trains, carriages in poor condition - many rail services don't even provide the basics. Passengers are also paying more but still arriving at their destination late and frustrated. This is completely unacceptable. We know that train problems cost people more than just pounds. It's costing them time with their family and stopping them from getting to work. Enough is enough. That’s why the consumer champion Which? has launched a new campaign calling on train companies, the regulator and the government to deliver a rail service that truly puts passengers first. We deserve trains that run for passengers, not just the rail industry. And we need you to secure change. Sign our petition to demand better rail services.  

Around 16 million UK households are paying over the odds for their energy bills. No one should have to choose between heating and eating this season, and we need your help. Sign our petition to demand energy companies help those struggling to pay their energy bills this winter. Around 16 million UK households are paying over the odds for their energy bills. They are being stuck on standard variable tariffs (SVTs) – usually the most expensive deals. After years of inflation-busting price hikes, dire customer service and falling levels of trust, people expect to see big improvements from their energy suppliers. It’s the industry’s last chance saloon. Sign our petition to demand energy companies help those struggling to pay their energy bills this winter. We’re asking all energy companies to: – Publish a plan by the end of January on how they will engage with SVT customers to help them move; and – Give us details of the immediate activity being taken this winter with these customers. This plan should be CEO-endorsed and include details on timescales for the activity, setting out information about the trial and test methods, as well as how they will evaluate successes and learnings. Sign the petition now.

  Most of us have been exposed to those phishing emails that pretend to be from your bank. As scams become more sophisticated it’s vital that more is done. Which? is calling on the Government to put pressure on companies to do more to protect their customers from being scammed. Sign the petition now. Fraud is now at record levels, with more than five million scams costing Britons a mind boggling £9bn each year. The most common scams include phishing emails purporting to be from your bank, phishing messages seeking money for services and bogus computer support. Did you know it’s estimated that a scam is attempted every six seconds? So by the time you’ve finished reading this petition about six scams will have been attempted! As a result, the consumer champion Which? is calling on the Government to put pressure on companies to do more to protect their customers from being scammed. Don’t let the fraudsters get away with it. Sign the petition now.