@O2 : Stick to your contracts and do not increase tariffs
  • Petitioned O2

This petition was delivered to:

Complaint Review Service
O2
O2, Head of Consumer Marketing
Martin Bould

@O2 : Stick to your contracts and do not increase tariffs

    1. Petition by

      Jordan Neil

      London, United Kingdom

Today, less than 2 weeks before Christmas, O2 has emailed many of its customers to tell them they are increasing their monthly tariffs.

O2 say a clause in the small print of the contract means that O2 can change the tariff whenever they decide. If customers want to end the contract they will have to pay to end the contract early. So whilst O2 can change the contract terms – there is little customers can do.

I’ve been a loyal customer of O2 for years. I made my decision to contract with O2 based on the package at a set tariff price. I don’t think mobile phone companies should be allowed to change the terms of their contract part way through. It means customers can never know how much they may end up paying. The clause that allows them to do this is completely unfair.

O2 say they care about customers so if enough customers complain and sign this petition we will send a clear message to O2 bosses that they should change their minds and stick with the original tariffs.

Mobile phone companies should not be able to abandon contracts they’ve agreed with customers.

We’ve kept up our end of the bargain - now O2 should do the same.

 

Recent signatures

    News

    1. Reached 100 signatures

    Supporters

    Reasons for signing

    • Alice Faulkner HAREFIELD, UNITED KINGDOM
      • 5 months ago

      We had an agreement only weeks old. We have been ripped off

      REPORT THIS COMMENT:
    • Penny Pottinger FELTHAM, UNITED KINGDOM
      • 5 months ago

      I signed an agreement with a monthly amount that needed to fit with my personal budget. My wages have not risen - but )2 have decided to increase the monthly amount. Loyal customer for very many years - )2 don't seem to give a damn - so I will be leaving asap - along with 5 other family members.

      REPORT THIS COMMENT:
    • Richard Treadwell WEYMOUTH, UNITED KINGDOM
      • 5 months ago

      A fixed price contract should be fixed. This company is using tiny print in terms and conditions to screw its customers

      REPORT THIS COMMENT:
    • Robert Derby BANBRIDGE, UNITED KINGDOM
      • 6 months ago

      They have no respect for loyalty

      REPORT THIS COMMENT:
    • rebecca brunskill PENCOED, UNITED KINGDOM
      • 6 months ago

      I think it is extremely unfair to expect customers to keep to their agreement, but the service provider can change its agreement whenever it feels like it - I had this contract so I could budget exactly what I'm spending each month!

      REPORT THIS COMMENT:

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