Like you I enjoy watching the latest film or must-see TV show. Whether it’s Breaking Bad or the Hunger Games, I want to be part of the conversation that all of my friends are having. However, as a LoveFilm customer I’m always missing out.
As a person with hearing loss I rely on subtitles. There are over 10 million of us in the UK yet LoveFilm, as one of the biggest on demand and DVD rental companies, isn’t accessible to us as they don’t offer subtitles on their on-demand service.
People with hearing loss want to be able to watch what they want, when they want, how they want - just like everyone else.
And it’s not just when we’re watching films on our iPad’s, phones or over the internet. When choosing from LoveFilm’s rental service we can’t even see if the film we are picking has subtitles before it arrives in the post. We’re getting a second class service and this isn’t fair.
This Christmas I just want to be able to sit down with my family and enjoy watching a DVD like everyone else. Please help me to get LoveFilm to improve their service for people with hearing loss.