LiveNation / Ticketmaster: Amend current policies regarding ADA ticket sales.
  • Petitioned LiveNation / Ticketmaster
  • Responded

This petition was delivered to:

LiveNation / Ticketmaster
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LiveNation / Ticketmaster: Amend current policies regarding ADA ticket sales.

    1. Jesse Freeman
    2. Petition by

      Jesse Freeman

      Wichita, KS

This year many disabled fans were denied face value ticket purchases within the opening moments of LiveNation/Ticketmaster public on-sales due to "Accessible inventory being exhausted."  Currently, obnoxious quantities of ADA event tickets are available on second and third party ticket reselling websites.    

The ADA tickets listed on these ‘legal scalping’ sites range in prices of $165.00 to upwards of $1000.00 each and are available for purchase by anyone willing to pay.  ADA tickets are being described as *Premium Seats* *Front Row Seats* and my personal favorite; *Hard To Get Section* in the resellers‘ comments.  Common face value for the majority of these tickets actually falls closer to a range of $45.00-$85.00.

LN/TM don't require medical necessity documentation to secure an ADA ticket purchase.  Blatantly grazing around the notion in their response to this petition that to do so would be an infringement of ADA rights.  Many industry fan clubs offering pre-public ticket sales require such documentation to be on file at time of ticket requests being made.  As a purchaser of ADA tickets I support this requirement fully.

Via recent phone conversation, venue staff stated that I could no longer purchase accessible seating through the venues own onsite box office (as I had in previous years) specifically and singularly because "LN/TM had removed the venues privilege". 

Another change, the venues ADA ticket request limits had been raised by LN/TM from 1 ADA +1 companion ticket to 1 ADA +3 companions. Though there were still no available face value tickets for purchase. 

Yet another contribution to the lack of available public-sale ADA tickets could be that many were being held for potential LN/TM CitiCard sponsored pre-sale customers.  The fact that this pre-sale had expired and these ADA tickets were still being reserved apparently had no bearing, until complaints were received through numerous fan inquiries which coincidentally proceeded a small quantity of tickets being released back into the public availability pool days after many fans had already attempted purchases only to be told ADA tickets were sold out.

After further researching; many of the second party ticket resellers currently in possession of these grossly inflated value ADA tickets are none-the-less than the very subsidiaries of Live Nation/Ticketmaster themselves.

It seems fairly obvious that the combination of LN/TM removing direct venue ADA ticket sales, the increase of companion ticket request limits and the holding of unsold pre-sale ADA ticket reserves has allowed a surprizing quantity of ADA tickets to funnel directly into second and third party reselling markets.

In my personal experience; if you require an accessible seat for yourself or companion through LN/TM be prepared to sign in to their website well before public on-sale starts, it's also a good idea to already be waiting on hold via phone for an automated sales representitive (in case you don't receive a confirmation email once you've swiftly and successfully entered your request on the accessible tickets request form). Finally hold your breath, cross your fingers and hope you won't be told just moments later that "We've already checked the venue's inventory and at this time all accessible inventory is exhausted."

However as disabled Americans, our right to purchase those 'sold out' ADA tickets at up to ten times each tickets original value through LN/TM subsidiaries is thoroughly protected!  This fact alone exemplifies LiveNation/Ticketmaster's ADA policy failures and suggests a direct intent of profiting in a 'legal' but all too malicious, system manipulating manner.

Recent signatures

    News

    1. Reached 250 signatures
    2. Oh man

      Jesse Freeman
      Petition Organizer
      Bad karma to ticket scalpers

      Oh man, you are inviting trouble if you capitalize on the Dalai Lama's good graces. Dalai Lama ticket scalpers inviting bad karma | kgw.com Portland. Scalping tickets to the Dalai Lama's May 10 speech in Eugene and a Portland environmental conference is legal in Oregon, but a follower says it's bad karma.

    3. Interpret as you will, LiveNation certainly has.

      Jesse Freeman
      Petition Organizer

      Revised ADA Requirements: Ticket sales

      The Department of Justice published revised final regulations implementing the Americans with Disabilities Act (ADA) for title II (State and local government services) and title III (public accommodations and commercial facilities) on September 15, 2010, in the Federal Register.

    4. Looking out for the consumers?

      Jesse Freeman
      Petition Organizer
      Ticketmaster's Scalping Bill Pulled - For Now

      NewsChannel 5 Investigates: Ticketmaster's Scalping Bill Pulled - For Now Posted: Wednesday, April 3, 2013 6:28 PM EST Updated: Wednesday, April 3, 2013 7:27 PM EST by Phil WilliamsChief Investigative Reporter NASHVILLE, Tenn. - On Tennessee's Capitol Hill, a hard-fought battle over ticket scalping in Tennessee ended Wednesday with a cease fire.

    5. Dispatches- The Great Ticket Scandal

      Jesse Freeman
      Petition Organizer
      Dispatches - The Great Ticket Scandal 1/4

      FAIR USE NOTICE: This video may contain copyrighted material. Such material is made available for educational purposes only. This constitutes a 'fair use' of any such copyrighted material as provided for in Title 17 U.S.C. section 107 of the US Copyright Law.

    6. Thoughts from the social network....

      Jesse Freeman
      Petition Organizer

      "SOME OF THESE PEOPLE ARE IN A WHEELCHAIR, DEAF, OR BLIND- ARE THERE BECAUSE THEY WERE FIGHTING FOR THIS COUNTRY, DEFENDING YOU, ME, AND THE PEOPLE THAT ARE MAKING THESE SO CALLED LAWS. Make the slightest attempt at protecting them as much as they did for you, without limitations, instead of taking advantage of them."

    7. Thoughts from the social network....

      Jesse Freeman
      Petition Organizer

      “For all of you following the LN/TM ADA BS, this is the latest. I was referred back over to LN management, who then apparently pushed me over to TM. Less than productive conversation with them, but he did say (among other things) that:

      (1) ADA was available through the Citi pre-sale
      (2) If I had had a Citi card, I would have been able to purchase ADA on Monday
      (3) That they don't ask for verification (he claimed they can't under ADA laws)

      Now, I understand that things change and policies get updated. But when it goes from being a very streamlined process that protects those who truly need ADA to one that's a giant cluster, things just aren't right.”

      “I truly don't understand how they (TM or LN) can justify doing ADA through a Citi presale. That seems limiting (or worse), as not everyone who needs ADA has a Cit card.”

      “You shouldn't have to "go out of your way" to get an ADA ticket by getting a citi card. I certainly won't be doing that! Keep pushing, keep pushing."

    8. Thoughts from the social network....

      Jesse Freeman
      Petition Organizer

      “They didn't think these changes through or they were pushed by the scalper lobby. We need to organize a fan lobby to get the laws changed. Problem is ADA is federal and the scalping laws are local”

      “The ADA regs are set up so that people with Disabilities have a fair and equal shot at seating without prejudice, TM has bastardized those regs to turn a profit off of the sole group of people that NEED certain seating. I really don't think the ADA regs meant for folks with disabilities to have to pay ridiculous amounts of money to sit at the same spot they've been sitting at for decades for a lot less. TM was already within those guidelines by allowing the venues to sell ADA seating, there's no reason for that to change. In fact it specifically states how venues should handle ticket sales.”

    9. Thoughts from the social network..

      Jesse Freeman
      Petition Organizer

      “I still maintain that it is absolutely ludicrous that they took away the ability for the venues themselves to sell the ADA tickets. I don't think the requirement to give 3 companion seats per ADA Ticket would be an issue with the box office either. What a pile of crap.”

      “there are bills that even recently have gone through the house and it was voted to make it easier on scalpers - LN even threw money at the cause….TM was interested what state I was from so they knew how far they could push me when I mentioned what they were doing was illegal.

      1. LiveNation owns the tickets.
      2. Sells them to themselves using TicketNow, leaving only a small percentage on the open market.
      3. Claims on TM they are sold out, driving the price up on secondary markets like their own TN or stubhub.
      4. Throttles supply enough to keep sales going and demand high.
      5-10. Laughs all the way to the bank."

    10. Thoughts from the social network...

      Jesse Freeman
      Petition Organizer

      “I DO smell a rat emanating from Live Nation headquarters. One could make the logical conclusion that someone lobbied DOJ to alter ADA enforcement to loosen things up. And who is most likely to have done that lobbying? The folks profiting from ticket sales who don't want to be bothered with doing proper diligence. In other words, Live Nation conned the government into giving them legal cover to screw ADA customers over. I can't imagine TM/LN lobbying DOJ to make extra bucks off ADA seating; however, the fact that the only enforcement available is civil lawsuits is disturbing and shows the true priority the ADA holds - low, very low.”

      “it's like they spun the regulations to look good but actually are exploiting it in their favor and without reproach.”

    11. Thoughts from the social network...

      Jesse Freeman
      Petition Organizer

      “The ADA regs are set up so that people with Disabilities have a fair and equal shot at seating without prejudice, TM has bastardized those regs to turn a profit off of the sole group of people that NEED certain seating. I really don't think the ADA regs meant for folks with disabilities to have to pay ridiculous amounts of money to sit at the same spot they've been sitting at for decades for a lot less. TM was already within those guidelines by allowing the venues to sell ADA seating, there's no reason for that to change. In fact it specifically states how venues should handle ticket sales.”

      “Had an interesting conversation with a local ticket broker (who's one of our clients) on the whole LN/TM BS as I was waiting for his info to pull up. He was in agreement that what's going on with the ADA scalping is all sorts of wrong.”

      “So many things wrong with this whole process.”

    12. Thoughts from the social network...

      Jesse Freeman
      Petition Organizer

      “I have spent countless hours this week reading up on Ticketmaster, their subsidiaries, laws, bills, holdbacks, fake ticket sales, etc. and all the fun we have been having them including ADA scalping and outrageous pricing. It all sucks and way above anyone’s pay grade that you will be in contact with. All they will offer is canned messages and lawyer-speak. You can't fight the giant machine in place; they have invested millions of dollars in sub companies and government officials to protect their monopoly.”

      “I found out that TM owns a group called Event Inventory. They offer database software to allow marketing of "premium and sold-out tickets". Don't be fooled, its just a way for "professional resellers" (scalpers) to sell the tickets funneled to them directly from their parent, Ticketmaster"

      “These secondary market tickets have artificially inflated values only because the primary source TM says they are sold out.”

    13. thank you newschannel5.com!

      Jesse Freeman
      Petition Organizer
      New Documents Link Ticket Scalpers To Ticketmaster

      NASHVILLE, Tenn. - Ticketmaster is pushing legislation here in Tennessee that, it says, is designed to crack down on ticket scalpers. But never-published documents, uncovered by NewsChannel 5 Investigates, show the ticketing giant has been more deeply involved in the scalping industry than it's been willing to admit.

    14. Reached 200 signatures
    15. Decision-maker LiveNation / Ticketmaster responds:

      LiveNation / Ticketmaster

      Jesse:
      I'm not sure if you received this note yesterday, but resending just in case.

      Ticketmaster and our parent company, Live Nation Entertainment, Inc. take our role in the live entertainment industry very seriously. We work hard ev...


    16. TICKETMASTER RESPONDS cont.

      Jesse Freeman
      Petition Organizer

      ...marketplaces that serve them are taking their seedy practices to state houses across the country to attempt to convince lawmakers to pass legislation that would only make it easier for scalpers to resell more and more tickets.

      We appreciate your passion for live music and we would welcome the opportunity to have an open dialogue with you, share with you how we carefully implement the ADA regulations and answer any questions that you might have.

      All the best to you,
      Jacqueline
      Ticketmaster

      LiveNation / Ticketmaster
      Jacqueline Peterson
      jacqueline.peterson@ticketmaster.com
      3103603051

      On behalf of:
      LiveNation / Ticketmaster

      fanvoices@ticketmaster.com

    17. TICKETMASTER RESPONDS. I personally, think they can do WAY better.

      Jesse Freeman
      Petition Organizer

      Jesse:
      Ticketmaster and our parent company, Live Nation Entertainment, Inc. take our role in the live entertainment industry very seriously. We work hard every day to make the fan experience better, for all fans. The new ADA regulations published by the Department of Justice on March 12, 2011, require:
      * up to three companion tickets with every accessible seat to be made available;
      * no human checks and balances be put into place when purchasing accessible tickets; and
      * accessible tickets can be resold to on the secondary market.

      We follow these stated regulations and we routinely –and frequently- monitor our team and service to make sure that we are being good stewards of these policies.

      We understand your frustration with the prices of some tickets sold on secondary ticket sites. Sadly scalpers use every method at their disposal to extract as much money from fans as possible and this includes the reselling of ADA seats. What’s even more egregious is that scalpers and the...

    18. Decision-maker LiveNation / Ticketmaster responds:

      LiveNation / Ticketmaster

      Jesse:
      Ticketmaster and our parent company, Live Nation Entertainment, Inc. take our role in the live entertainment industry very seriously. We work hard every day to make the fan experience better, for all fans. The new ADA regulations ...


    19. Reached 100 signatures

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