• Petitioned Federal Communication Comission FCC

This petition was delivered to:

Federal Communication Comission FCC

Law to protect cell phone customers from billing errors

    1. Petition by

      Patricia Olivarez

      Las Vegas, NV

Opportunity Costs and abusive business practices by cell phone companies- Ever made a change to your calling plan to be proavtice BEFORE you travel outside the service area of your cell phone provider only to find out you have no recourse when you get that $1800 cell phone bill? I am asking for a law to be put in place to stop this practice from "Cell Phone Companies". Cell phone companies must send the actual plan adjustment via email (for verification) before the call to change the plan ends, or an online verification if plan change is made online. If the said company cannot service such a cause then and independant company must be put in place to handle the customer service. A receipt to the customer must be provided to the customer and then if there is a mistake on the bill, cell phone companies must not only credit the consumer, but credit the victimized customer a fee of $25 for the mistakes to the customers bill for the opportunity costs of the customer having to take the time to call and correct their (likely intentional) error(s). This abuse has become pervasive from almost all cell phone providers. It essentially has given big business the right to steal without recourse or consequences. Therefore, making their contracts between the consumer and the cell phone company a contract of adhesion. As cell phone companies tend to practice the extortion method of claiming they will mark a persons credit as a late payment if the customer doesn't pay said amount. This law should also not allow cell phone companies to blemish the credit of a consumer because the companies are allowed to take a month in advance payment from the customer to begin with.

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