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Chuck E. Cheese: Make your locations “fun for all” and comply with the American with Disabilities Act
  • Petitioning Tiffany B. Kice
  • Responded

This petition will be delivered to:

EVP, Chief Financial Officer and Treasurer, CEC Entertainment, Inc.
Tiffany B. Kice
Director, Corporate Communications, CEC Entertainment, Inc.
Michelle Chism
See response
President, Chief Executive Officer and Director, CEC Entertainment, Inc.
Michael H. Magusiak

Chuck E. Cheese: Make your locations “fun for all” and comply with the American with Disabilities Act

    1. Kiyomi Rollins
    2. Petition by

      Kiyomi Rollins

      Atlanta, GA

We are humbly asking that you will sign this petition to let Chuck E Cheese know that it is a violation of the American Disabilities Act to deny my disabled daughter and her father access to an empty women's restroom.

OUR STORY: My 9 year old, Marley Eschoe, was attending another child’s birthday party at a Chuck E. Cheese location in Georgia this May when her father, Mark Eschoe, who brought Marley to the party, was not allowed to take her into an empty women's restroom, when the men's restroom was occupied.

Marley, who suffers from lupus, had been recently released from a 3 month stay in the hospital after suffering her 2nd stroke in 8 months. She was using a wheelchair and needed assistance walking and going to the restroom. This was one of Marley’s first time out for an event after her hospital stay and our family was so excited for a fun day as we were still adjusting to our “new normal.”

Marley’s father, Mark Eschoe, was denied access to an empty female restroom and told he would have to take his then 8yr old daughter to the men's restroom regardless of it being overcrowded. Knowing that Marley needed to use the bathroom urgently, my husband even requested that a female Chuck E. Cheese employee who was exiting the restroom stand by the door while he took his daughter into the empty female restroom. That request was also denied by Chuck E. Cheese management. Mark informed Chuck E. Cheese management about Marley's medical condition and asked for assistance. The manager’s response was, “I don't care if she has special needs, I’m not going to treat her any differently from my other patron. I’m done with you.” Then, she abruptly walked away after threatening to call the police to have him removed.

Our family was shocked. We informed the national management of Chuck E. Cheese about our experience and the company said it would conduct an internal investigation. After months of “investigating” (which did not include reaching out to us), Chuck E. Cheese informed us that they stood by the local manager who they feel did nothing wrong.

But what Chuck E. Cheese hasn’t said is that not only was the way their employee handled this situation offensive and hurtful to a vulnerable child and her family, it was also illegal. The Americans with Disabilities Act (ADA) requires access to bathrooms for people with disabilities. We’re concerned that Chuck E. Cheese did not comply with the ADA -- and that other families will be affected by this attitude as well.

We don’t want any other family to have to go through what we went through. We’re asking Chuck E. Cheese to ensure that its locations across the country comply with the Americans with Disabilities Act and that staff are appropriately trained to handle these situations. Chuck E. Cheese says its a place for “fun for all” -- we’re hoping your company will make this motto a reality.

Recent signatures

    News

    1. Reached 100,000 signatures
    2. SHAME ON CHUCK E. CHEESE AND THEIR CORPORATE BULLYING

      Kiyomi Rollins
      Petition Organizer

      We are disheartened that Chuck E. Cheese would attempt to minimize our daughter’s condition. Our daughter has lupus. She recently had been released from a 3 month stay in the hospital and needs a wheelchair and assistance to help her function. It is shameful that Chuck E. Cheese attempts to discredit our daughter’s condition. As her father I helped her to the restroom out of her wheelchair. If Chuck E. Cheese released the video of us entering the establishment it will show our daughter in a wheelchair. Instead of being “transparent” they have introduced distractions to bully our family and avoid taking corporate responsibility. Shame on Chuck E. Cheese.
      As a family we have reviewed Chuck E. Cheese’s (CEC) response to our petition and are looking forward to the opportunity to discuss with Chuck E. Cheese their addressing and implementing the ....
      Click here to read the rest of our response: http://www.marleymatters.com/#!online-petition/ckad

    3. Decision-maker Michelle Chism responds:

      Michelle Chism

      We are disheartened by the public mischaracterization of events that took place at an Atlanta Chuck E. Cheese’s on May 18, 2013. We are sorry for any hurt feelings that Marley Eschoe and her family may have had during this visit, but the ...


    4. Reached 75,000 signatures

    Supporters

    @NickCannon

    Oct 16, 2013

    Join me in asking @ChuckECheese to support "fun for all" -- including kids with special needs: http://t.co/tEiAGppr6o

    Nick Cannon
    4.61M followers

    @tonibraxton

    Oct 08, 2013

    Join me in asking @ChuckECheese to support "fun for all" -- including kids with special needs: http://t.co/FDHvF0OWGy !!!!

    Toni Braxton
    1.15M followers

    Reasons for signing

    • nancy leggett SPRING, TX
      • 3 days ago

      Not only they did not allow the father to go into the restroom but the attitude of the manager terrible. He is a very insensitive person and should not work in an establishment that focuses on children having a good time.

      REPORT THIS COMMENT:
    • Amber Asad AUSTIN, TX
      • 6 days ago

      Everybody should have fun no matter what!

      REPORT THIS COMMENT:
    • Michelle Nichols MD PILOT MTN., NC
      • 18 days ago

      I stand for people with disabilities being treated with respect when they come into a place of business. The conduct that Chuck E. Cheese showed was illegal and should be changed.

      REPORT THIS COMMENT:
    • Cristal Mirach GREENSBORO, NC
      • 28 days ago

      This is important to me for many reasons For starters I myself am disabled & I remember what it was like growing up not being able to hang out with my friends that could walk and also because places today that aren't accessible to us people that are in wheelchairs both young & older just makes us feel like we apart of a whole other race of people.. And we shouldn't sit 4 this anymore.. Don't Let The Wheelchair Fool U...

      REPORT THIS COMMENT:
    • Kathy Aprile CALIFON, NJ
      • 29 days ago

      There's no excuse for mistreating a child in a wheel chair like this.

      REPORT THIS COMMENT:

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