Greyhound: Don’t Put Customers at Risk for Hypothermia and Frostbite
  • Petitioned Maureen Richmond

This petition was delivered to:

Greyhound Media Relations Director
Maureen Richmond
Manager, Media Relations
Tim Stokes
Manager, Media Relations
Jennifer Biddinger
Greyhound Lines

Greyhound: Don’t Put Customers at Risk for Hypothermia and Frostbite

    1. Ankur Singh
    2. Petition by

      Ankur Singh

      Bloomington, IL

  1.  
  2.   
March 2013

Victory

I am excited to share that Greyhound Bus Lines has ensured that all Greyhound terminal and agency hours correspond with bus arrivals and departures, worked with partner carriers to change station hours to fit arrival and departure times, and updated website information about drop-off and pick-up. I’m incredibly excited that Greyhound responded swiftly and thoroughly to my requests and took steps to ensure what happened to me would not happen to their other customers. At first when I was stranded in the cold, I wasn’t sure what to do. But I remembered hearing about a high school student who used Change.org to get brominated vegetable oil out of Gatorade. I figured, she’s a regular person, maybe I can inspire a company to make a change like she did. I hope this petition inspires other people as well.

Recently, I took a Greyhound bus ride where the company put me and other passengers at serious risk for hypothermia and frostbite by leaving us outside a closed station in the middle of the night in subzero temperatures. I started this petition to ask Greyhound to always keep stations open when customers have a layover, so no Greyhound rider has to risk their health ever again.

On Friday, February 1, I was returning home to Bloomington-Normal, IL from Minneapolis, MN by taking a Greyhound bus. The bus left at 12:01 a.m on Friday from Minneapolis and was scheduled to arrive at Des Moines, Iowa at 4 a.m where I would wait at the station for my five hour layover until my bus to Bloomington-Normal arrived at 8:55.

When I boarded the bus, the driver told me that the Des Moines bus station would not be open until 5 a.m and that me and the other people with layovers would have to wait outside for an hour. In January. In Iowa. Greyhound knowingly abandoned us outside a closed bus station in  negative 17 degree weather.

When I bought the ticket, I knew the overnight layover wouldn’t be fun, but the ticket was affordable, and I figured I’d pass the time waiting with a book or a nap in the warm and well-lit station. I did not expect to be spending the first hour outside, since I had made the fair assumption that if Greyhound was going to schedule a bus to arrive at 4:00 am then they would have the common sense to have their station open and ready for their passengers.

The wait made me nervous -- at temperatures that cold, even a few minutes of exposure can mean serious hypothermia or frostbite, and since we had no idea we’d be left outside, no one was prepared for the weather. To keep from freezing, I put on all the clothes I had with me. The other strangers and I huddled together for warmth, wrapping our heads in t-shirts to keep our ears from going numb. When one woman began shaking uncontrollably from the cold, another passenger gave her his jacket.

My experience wasn’t an isolated incident. Several other Greyhound customers have logged complaints on company message boards, saying they were left at closed stations in the middle of the night for several hours, often in temperatures that carry significant hypothermia and frostbite risks, including reports of being left out in the snow. Greyhound does not provide warnings on tickets that passengers might have to wait outside in cold or poorly lit areas, without safe shelter from the elements. At the very least Greyhound could have informed us before we bought tickets that we would have to spend some time outside.

Please, join me in asking Greyhound to keep their stations open when customers have layovers.

 

Photo by THE Holy Hand Grenade

To:
Maureen Richmond, Greyhound Media Relations Director
Tim Stokes, Manager, Media Relations
Jennifer Biddinger, Manager, Media Relations
Greyhound Lines
Stop leaving passengers with overnight layover out in the cold and keep your bus stations open when they arrive to keep them safe.

Sincerely,
[Your name]

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    • Frederica Panon COQUITLAM, CANADA
      • about 1 year ago

      I have travelled across Canada in the winter via Greyhound. I discovered -20C temp for the first time in Moosejaw, Sask at midnight in January. Thank goodness that station was open for the hour-long layover. I would have become hypothermic and frost-bitten otherwise. A 4-hr wait in such conditions would have been deadly.

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    • Pamela Moorehead` FRESNO, CA
      • about 1 year ago

      I was not only left in the cold I was thrust into the dark in the cold in the Bay area I went by my Insurance company to be tested for serious disorder to be examined at Stanford upon arrival. Stanford University and Hospital stated I had no appointment. Met by receptionist after waiing for mistake to be cleared I should be there. Doctors booked appointment but never sent files. Dr ther gave no legitimate examination rescheduled for another day. Took cab, late for cab got to Amtrack and missed train and wanted to connect me to bus in that evening Familiar with the Greyhound riding to the bay area since 1995, had an anxiety attack and was taken out by ambulance to Conners Hospital. Released after medicated for pain and anxiety released to the cold. Highly medicated spent the first night of my life in the cold. Who do I blame every service person of mercy connected to this incident I could not hear what was being said only could hear service attendant but the area being dropped too there was no light. There was more light in the bay. Not by a school in the middle of no where with a closed bus station because of the time returning.

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    • Traci Craig MOSCOW, ID
      • over 1 year ago

      I have been similarly stranded outside of closed bus stations. The cold is horrible and the heat is not much better.

      REPORT THIS COMMENT:
    • Elizabeth McDonald MACON, GA
      • over 1 year ago

      My boyfriend takes Greyhound and I don't want him in any danger, no matter where he goes.

      REPORT THIS COMMENT:
    • theodore bragado LOS ANGELES, CA
      • over 1 year ago

      Im senior old citizen , I dont want to be left o

      REPORT THIS COMMENT:

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