Product Manager, Subscriptions & Membership

  • Product
  • Full- Time
  • Victoria, BC, Canada
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Change.org supports 70m+ people every month to create and support powerful social change campaigns in 20+ countries around the world.

Change.org Members subscribe for an average $7 per month, and they power this mission while also getting access to special content, features and recognition in their site experience.

More than 110,000 people are Change.org members, and we’re looking for a Product Manager that will build, manage and launch features that delight and retain our existing members, while also substantially growing the number of new members joining the program every month.

This role is based in our Victoria, British Columbia office (team of 20+ encompassing Eng, PM and Design), and will involve occasional travel to San Francisco and Europe.

If that could be you, then stop what you’re doing right now.

We need you. We need you to join our small and mighty team of PMs, and work alongside some of the world’s most talented activists, campaigners, communicators, technologists and designers. We’re solving big problems, and we’re looking for someone excited for that challenge.

Successful PMs at Change.org demonstrate a strong track record of being:

  • Deeply curious about what makes people tick, how they behave in digital environments, and in particular what leads them to act on the issues they care about.
  • Structured and analytical. You break problems down. Passionate about and a champion of data-informed decision making, and comfortable working with numbers.
  • Results oriented, and impatient. You understand that the key to success is focus. You feel like things are never moving fast enough.
  • An experienced and empathetic leader. You can weave together disparate input to create a compelling and aligned vision. You understand tradeoffs, make sound decisions. Consider different perspectives. Your verbal and written communication are superlative.
  • Strategic, but sweating the details. You specialize in finding ways to do the least amount of work possible in order to get maximum impact, and make sure that every single detail is right along the way.

To succeed as a PM you’ll need to be well rounded and proven in all the above areas, but the best candidates will also demonstrate experience and skill in at least one of these ways:

  • Subscriptions
  • Online Payments
  • Marketing
  • Non-profit digital fundraising

The core responsibilities of a Product Manager at Change.org will be to work with and lead a squad of design/engineering in order to:

  • Identify opportunities: Dig through data, talk to users, look at competitors, talk to our own team, and look at big picture trends in consumer web. Use all these to identify opportunities that grow our users' impact, grow our engaged audience, increase our sustainability and deliver value to users.
  • Set direction: Collaborate with leadership, engineers, designers and campaigners to build and set a longer term product direction that we’re working towards, with clear goals and measurements of success.
  • Scope features: Turn ideas and direction into ruthlessly prioritized and tightly scoped features that can be built fast and iterated on. Work with engineering and design to assess upside, analyze cost, and always have a plan for what the next big swing will be.
  • Lead implementation: Shepherd features through the full implementation lifecycle. Identify and break through roadblocks, ensure timely coordination with and communication to relevant stakeholders.
  • Analyze results: Dig into quantitative and qualitative data to understand how users engage with a feature or product. Pull out relevant insights. Use your judgment and data to decide on next steps.
  • Learn, iterate, improve: Build and manage your team’s process such that you’re always learning, always improving efficiency, and regularly releasing high impact, delightful features.

This is a full-time role based in Victoria, BC (Canada), and in addition to unlimited vacation, benefits, travel and equity will pay $109k CAD - $128k CAD base depending on where we level you during the application process.

We believe we’re stronger with a more diverse team, and we’re committed to being a diverse and inclusive workplace. We especially encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

We’re working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started and hope you’ll join us.

Change.org Careers

Outsized impact

Change.org is the fastest growing social change organization in the world, empowering more than 200 million people to create change in their communities.

Amazing people

We are building a world-class team of technologists and creatives along with the most accomplished team of social movement creators in the world.

Extraordinary benefits

Plenty of vacation

Personal growth