Chief of Staff to the COO

  • Leadership
  • Full- time
  • New York, NY, USA
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Change.org is the world’s largest technology platform for social change, with more than 250 million users in 196 countries. We’re a social good business, and our vision is to build a world where no one is powerless and where creating change is a part of everyday life.

We are hiring a Chief of Staff to our COO, Benjamin Joffe-Walt, who supervises our finance, legal, operations, HR and business intelligence leadership, as well as the regional executives who manage our 10 global markets. Working together, this role will support strategy development, prioritization, and the execution of major projects across a wide diversity of topics and teams. 

We are inspired by the power of business to drive social good, and believe that one of the key ways we do that is by being ambitious, creative and optimistic about what a workplace community can look like. This informs everything about us: the passion we put into our work, the global culture we foster, the depth of connections we encourage, the degree to which we try learn from each other, and the fun we bring to almost every group meeting. If that sounds like the kind of company you want to help lead, then we want to have a conversation. 

As a Chief of Staff you will focus on:

Executive Support:

  • Manage and execute a series of special projects as designated by the COO;
  • Provide decision support through research, analysis of information, and clear presentation of considerations; and
  • General support such as drafting emails, preparing agendas, scheduling, and other day-to-day tasks.

Executive Communications:

  • Prepare presentations and leadership updates for internal audiences, such as leadership reports, summaries of board meetings, or compelling presentations for company-wide meetings;
  • Prepare regular updates for our leadership teams and Staff Board (eg budget or HR update);
  • Support communication between leadership and staff (eg town halls); and
  • Generate monthly updates for the board. 

Leadership Process:

  • Help facilitate global leadership meetings, including calls between country directors and operational leaders; 
  • Plan and execute leadership offsites, usually in collaboration with the Chief of Staff to the CEO; and
  • Support the preparation for board meetings.

Goals & Planning:

  • Support goal-setting for a variety of global functions;
  • Support teams to translate goals into plans and roadmaps (eg. targets and milestones, staffing plans, budgets, and metrics); 
  • Track and report on teams’ progress against goals; and
  • Support the COO in developing and managing both the company’s strategic priorities and your combined work plan.

People & Talent:

  • Support recruitment for leadership roles across our global operations; 
  • Support onboarding and transitions for leaders; and
  • Support major change-management initiatives across the company.

The ideal candidate will have the following skills and qualifications:

  • Strategic thinking, in particular the ability break complex problems down into component parts. The ability to lead on and enjoy both strategic and tactical work is key.
  • Strong written and verbal communication skills, in particular the ability to interpret, distil, and convey information in a compelling manner. 
  • Excellent skills as a facilitator.
  • Detail-oriented organizational skills to manage a wide range of incoming requests.
  • Extensive planning and process management experience. If you have strong opinions about to-do lists and know how to build a GANTT chart, you’re probably reading the right job description. 
  • Notable emotional intelligence, in particular ability to establish strong and trusting relationships with a wide diversity of people. 
  • A love of numbers is a plus but not required. You jump right into analytics, financial projections, and complex data.
  • Global experience is also a plus. 
  • As much passion for fun as any reasonable person will have for ice cream. It’s ok if the ice cream is vegan. 
  • Strong, genuine affinity for our mission, vision and values.

The is a full-time opportunity based in New York, NY. 

Change.org is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
Change.org Careers

Outsized impact

Change.org is the fastest growing social change organization in the world, empowering more than 50 million people to create change in their communities.

Amazing people

We are building a world-class team of technologists and creatives along with the most accomplished team of social movement creators in the world.

Extraordinary benefits

Plenty of vacation

Personal growth