Digital Fundraising and Membership Manager

  • Campaigns
  • Full- time
  • Sydney, Australia
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Change.org is the world’s largest social change platform, empowering more than 180 million people to win incredible and inspiring victories on the issues they care about. 

In Australia, Change.org has exploded to over 4 million plus  users in five years. And we're just getting started. Our users have helped decriminalise medicinal cannabis, cap credit card fees and get domestic violence education in schools by providing tools and support to make change in a way ordinary people haven’t been able to before.

We have an exciting opportunity for a digital fundraising and membership manager to join our team in Australia. We're looking for someone with drive, passion and digital fundraising expertise to develop and grow our brand new membership program – where users contribute financially to sustain Change.org's impact in the world and get more deeply involved in social change. 


As a member of our team, you will:

  • Develop and deliver a strategy for member acquisition and retention, modifying in response to outcomes.
  • Propose and take forward agreed strategies to grow and refresh membership, including implementation timelines, and agreeing and meeting membership revenue goals.
  • Write a range of engaging digital content including acquisition and retention emails, landing pages, short form ads, social media & web content, and more. 
  • Coordinate all membership communications with the wider engagement and growth objectives of Change.org Australia.
  • Monitor, test and analyse user engagement and membership data, adjusting strategy and sharing best practices with the international team from the learnings.
  • Set and effectively track financial and growth goals and the KPIs to deliver these goals.
  • Manage external vendors, such as telemarketing agencies.
  • Work with the team to develop a membership calendar of events.
  • Stay up to date, learn from and deliver best practise in membership, subscriber and regular giving programs.

Here are the skills and experience we're looking for:

  • Have a minimum of 3 years experience in at least one of the following: delivery of email/digital campaigns or fundraising content to a wide audience and/or delivery of monthly giving, membership or subscription programs.
  • Familiarity with and experience in digital fundraising tactics, email list engagement, and cultivating/building membership or subscription programs.
  • Data savvy and highly numerate - able to work across formats with segmentation, analysis and reporting. Competency in Microsoft Excel/Google Spreadsheets is a must.
  • Results-focused and rapid learner with ability to make data-driven decisions around creative output.
  • An excellent email and online copywriter with a strong sense of narrative and engagement. Ability to produce and send  high-quality fundraising asks at short notice.
  • Well versed in email marketing and digital advertising tools.
  • Ideally familiar with HTML.
  • Have a 'can-do' attitude and be a self-starter proposing new ideas to test and implement.
  • Experience in either social business, charity sector or politics is a plus.
  • Deep commitment to our mission of empowering people everywhere to win campaigns on the critical issues of our times.

We're a small, results-oriented team. We are driven by helping our users have impact and are working to achieve a world-changing mission – nobody is working just to punch the clock. It's a fast-paced, collaborative and supportive environment. Your co-workers are high-impact, low-ego and have a deep respect for our members. We expect you to be the same. 

The position is full-time permanent role based in our Sydney office, however working remotely may be considered. We offer a competitive salary with a range of $55,000 - $75,000, depending on your level of experience.

Change.org is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. Join us to help change the world.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Applications close: 5pm on Friday, 26 May, 2017


Change.org Careers

Outsized impact

Change.org is the fastest growing social change organization in the world, empowering more than 50 million people to create change in their communities.

Amazing people

We are building a world-class team of technologists and creatives along with the most accomplished team of social movement creators in the world.

Extraordinary benefits

5 weeks vacation

Free language training

Personal growth